A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.
Epic Personnel Partners is hiring a Systems Support Supervisor in Brighton , CO! Our incoming Systems Support Supervisor will ensure the smooth operation and maintenance of IT systems, including workstations, servers, and network infrastructure, while providing technical support and troubleshooting. They will also develop training materials, maintain confidentiality, and communicate effectively with leadership to implement solutions and preventive measures.
Salary:
$57,784 - $60,000 /
YR Key Responsibilities:
Install, configure, and maintain Windows-based workstations, handheld devices, servers, and various printer technologies. Support Autonomous Guided Vehicles (AGV) and RF/wireless devices. Configure, monitor, and troubleshoot network infrastructure and devices. Setup, maintain, and troubleshoot user accounts, phones, and software installations/upgrades. Develop and update training materials, SOPs, Run Books, and instructional sheets for IT. Communicate issues, provide solutions, and implement preventive measures. Ensure confidentiality and document network problems/resolutions. Maintain site licenses and perform maintenance programs according to standards.
Qualifications:
Strong in Windows OS and Office applications. Have experience with network technologies such as switches, routers, access points, etc. 4+ years of experience in the IT field with working knowledge of Windows server, Active Directory, and Exchange. Strong written and oral communication skills, particularly the ability to explain technical concept in non-technical terms. Ability to work independently or as part of a team to achieve common goals. Strong analytical and technical ability to solve complex problems. Strong organizational skills needed. Strong customer service and interpersonal skills required. Knowledge of Linux is a plus. Warehouse experience and warehouse IT experience is a plus. Logistics understanding and technology related to logistics within a warehouse environment is a plus. Past work or understanding the process of AGV's is a plus. Epic Personnel Partners is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #DNVR-1 If you have held other job titles of Warehouse IT Supervisor, IT Operations Supervisor, Supply Chain IT Support Supervisor, Warehouse Technology Solutions Supervisor, IT Systems Maintenance Supervisor, Logistics Technology Support Manager, Warehouse IT Operations Manager, IT Infrastructure Supervisor, Warehouse IT Logistics Supervisor, IT Services Coordinator, we welcome you to apply!
Job Type:
Full-time Pay:
$57,784.00 - $60,000.00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
