Job Requirements Centennial, CO Secret Polygraph not specified Early Career (2+ yrs experience) $80,000 - $85,000 Job Description Zachary Piper Solutions is seeking a Help Desk Analyst to provide advanced technical support for mission-critical communication systems operating within a federal department. This is a fully on-site position in Centennial, Colorado. This position conducts advanced troubleshooting and root-cause analysis across networks, applications, and system configurations while partnering with engineers and end users to ensure operational continuity. The role serves as the escalation point for high-priority incidents and will require operational readiness during all shifts. Responsibilities of the

Help Desk Analyst:

Resolve any incidents that have not been remedied by tier 1 support Conduct advanced troubleshooting across mission applications, network infrastructure, and system configurations Diagnose, resolve, and document connectivity and operational issues that interfere with tactical communications, collaboration tools, and secure network environments Monitor system health, performance, and operation status to proactively identify and address issues that may arise Collaborate with engineers, operational stakeholders, and subject matter experts to resolve complex technical problems and implement corrective actions Qualifications for the

Help Desk Analyst:

3-5 years of help desk or technical support experience Bachelors Degree in Information Technology, Engineering, or related discipline Experience troubleshooting Windows environments and enterprise applications Knowledge of incident management processes, advanced troubleshooting techniques, and root-cause analysis Experience supporting secure government or highly regulated IT environments Eligibility to obtain a Common Access Card Active secret clearance Compensation for Help Desk Analyst $80,000-$85,000 depending on experience Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays group id: 10430981 Log in to view the job poster Apply now