IT Support Technician

POSITION TITLE

IT Support Technician, Tier 1

REPORTS TO:

IT Manager, IT Team Lead

DIRECT REPORTS

N/A

LOCATION

(Club / Corporate): Corporate - CO/UT Office

COMPE NSATION

: $18-$20/hour

BONUS ELIGIBILITY

N/A

JOIN OUR TEAM

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive-embodied by members and team members alike-VASA is a place where lives are changed because of authentic connections made within our supportive community.

BENEFITS

All employees receive two complimentary gym memberships-one for themselves and another to give away-plus 401k options. Additional benefit packages are available for employees who work 30+ hours per week. 40

Hours Per Week Employees :

Paid Time Off, Paid Holidays, Paid Parental Leave, and Health, Dental, Vision Benefits Come join VASA Fitness and join a passionate, fun, and united team! Proud to be a 'Great Place to Work' certified company! PURPOSE This position is for the VASA Fitness Corporate IT Service Desk. This role involves resolving technical issues, managing computer systems, and ensuring the smooth operation of our IT infrastructure. The ideal candidate will possess strong communication skills, technical expertise, and a customer-focused approach to support end-users effectively across various platforms and devices. This position is an in-office position and may require some local travel.

KEY RESPONSIBILITES AND COMPETENCIES

Provide technical support to end-users via phone, email, or remote access tools, addressing hardware and software issues promptly Troubleshoot software problems related to operating systems such as Windows and macOS, including Microsoft Office applications Manage computer hardware components and peripherals, ensuring proper functioning and timely repairs or replacements Maintain and support computer networks including

LAN, DNS, TCP/IP

configurations, and network hardware Support mobile devices and operating systems to ensure connectivity and security compliance Utilize ITSM tools for ticket management and documentation of incidents Inform management of recurring issues and redirect problems to the correct resource Identify and escalate situations requiring urgent attention Assist with maintaining and updating the IT knowledge base Upkeep Inventory as hardware is issued, returned or retired Configuration and troubleshooting of telecommunications systems Other reasonable tasks as assigned by IT leadership Skills Knowledge of technical support practices across various operating systems (Windows, macOS) Proficiency in software troubleshooting, computer management, and hardware diagnostics Familiarity with Microsoft Office Suite and Active Directory Familiar with troubleshooting Printer hardware and software Experience with computer networking concepts such as

TCP/IP, DNS, LAN/WAN

configuration Knowledge of helpdesk ticketing systems for incident tracking Excellent communication skills for effective customer service delivery in a fast-paced environment Analysis skills for diagnosing complex technical issues related to hardware or software failures Familiarity with network administration tasks involving TCP/IP protocols and network device configuration

Requirements:

Minimum Qualifications CompTIA A+ Cert preferred Customer Service experience Computer Hardware and Software troubleshooting experience Requirements Stress tolerance Attention to detail Team interaction Customer service orientation Adaptability and learning Problem analysis and resolution Oral and written communication skills

DRIVING REQUIREMENTS

Must have a valid driver's license and reliable personal vehicle to visit corporate office and local clubs as needed. Must be able to travel to various states within the United States as needed with prior notice Must maintain current auto insurance that meets state minimum requirements. Mileage will be reimbursed in accordance with company policy.

DRIVING REQUIREMENTS

Must have a valid driver's license and reliable personal vehicle to visit corporate office and local clubs as needed. Must maintain current auto insurance that meets state minimum requirements. Mileage will be reimbursed in accordance with company policy.

WORKING CONDITIONS

Primary work in a fitness facility and office setting. Temperature variations can occur. The environment includes some ambient noise such as talking and use of gym equipment and machinery.

PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS

Talking:

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Physical Strength:

Sitting, standing, and walking. Must be able to lift, push, pull, and move a minimum of 30 pounds.

Reasoning Ability:

Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients. Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. VASA Fitness is an

Equal Opportunity Employer Compensation:

$18.00-$20.00 per hour Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.