IT Support Specialist Technology

BENEFITS

: Health, Dental and Vision insurance, 20-22% employer contribution to your PERA retirement plan, paid holidays, paid leave, tuition reimbursement, free CMC credits, among others.

HIRING SALARY RANGE

: $24.69 - $29.63 per hour For the most current salary schedules, please visit https://www.eagleschools.net/departments/finance/salary-schedules

SUMMARY OF JOB DESCRIPTION

Provide technical support for all ECS technology, including all devices, peripherals, applications, telecommunications equipment, audio/visual equipment and other school equipment.

REPORTS TO

IT Support Manager

ESSENTIAL JOB ELEMENTS

Committed to excellent customer service for all users Committed to positively impacting student achievement and instructional practice Demonstrates commitment to continuous learning Experience working with adult learner Knowledge of classroom technology and educational tools Self-directed learner with strong problem solving capabilities Capacity to learn independently and work collaboratively Ability to work with school leadership and teaching staff Strong understanding and experience using Google Apps and other web 2.0 features Demonstrates ability to lead and participate in teams Work with vendors to troubleshoot and resolve issues. Deliver excellent support for issues with desktops, peripherals and mobile devices. Install and configure computer hardware, software and peripherals Maintain logs for hardware inventory, warranty, upgrade, and replacement purposes. Maintain logs for software purchases, licenses and site licenses to ensure compliance. Provide support for online student assessments used by the district Assist the IT Operations team with installation and maintenance of networking systems. Maintain and oversee a record keeping and work order system for scheduling all technology help requests, repairs, and equipment maintenance. Prioritize daily work activities requiring technical support. Share solutions with technology staff and others through training and clear documentation within appropriate security constraints. Participate in training to maintain skills and certifications necessary for repair and maintain computer, telecommunications, network equipment, and associated software. Must comply with all School Board Policies. Perform other duties as assigned.

QUALIFICATIONS

High school diploma or equivalent Relevant experience in the technology field Relevant training and course work from vendors and manufacturers Technical support or help desk experience. Proficient in setup and troubleshooting in a multi-platform environment Effective communication and interpersonal skills Strong time management skills University degree in related field (preferred) Current and relevant certifications (preferred) Previous experience in K12 or Higher Education (preferred)

JOB CONTACT

Diana Valdez - IT Support Manager diana.valdez@eagleschools.net 970.328.1937