A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Looking to grow your IT career in a hands-on environment where you'll gain exposure to modern technologies, work closely with IT leadership, and directly impact a rapidly expanding organization? This is an excellent opportunity for someone who enjoys supporting users, managing devices, and building a long-term career in IT.
Help Desk Technician Salary:
$47,000 - $58,000
Why This Opportunity Stands Out:
Join a growing organization where IT is highly visible and critical to daily operations Work directly with IT leadership and gain mentorship from a small, collaborative technology team Build experience across Microsoft 365, Intune, endpoint management, security, and device lifecycle support Gain exposure to Windows, macOS, iOS, and Android environments Make a meaningful impact supporting employees across multiple departments and locations Expand your technical skills beyond traditional help desk work through asset management, procurement, security, and A/V support Enjoy a stable, full-time opportunity with long-term growth potential Be part of a culture that values reliability, initiative, customer service, and continuous learning Key Responsibilities for the
Help Desk Technician:
Provide Tier 1 support for Microsoft 365, Exchange Online, SharePoint, and user access issues Configure, deploy, and support Windows, macOS, iOS, and Android devices Manage mobile devices and endpoint enrollment through Microsoft Intune and MDM solutions Troubleshoot hardware, software, printer, connectivity, and application issues Maintain accurate IT documentation, device inventory, and support records Support hardware procurement, onboarding activities, security initiatives, and audio/visual technology setups Qualifications for the
Help Desk Technician:
1-2+ years of IT support, help desk, or desktop support experience Experience with Microsoft 365, Intune, Exchange Online, SharePoint, and Microsoft Endpoint Manager Experience supporting Windows, macOS, iOS, and Android devices Knowledge of networking fundamentals, user access management, and endpoint security best practices #LI-BE1 #INSEP2026
