Technical Support Analyst

OVERVIEW

Encore Electric employees are unique . They are passionate about making a difference while impacting the way people live and work. Using their talents in power, technology and energy, they work collaboratively on challenging projects with other team members while being driven by customer needs and requirements. Encore Electric employees are ambitious but never fail in their commitment to quality, safety and integrity. From design, fabrication and construction to technology and service, our team tackles some tough, complex commercial challenges.

Compensation for this position:

$65,000 - $75,000 annually, depending on experience

PLEASE NOTE

this role is based full-time at our office in Lakewood, CO with some requirements for travel to other offices. No remote candidates will be accepted. Candidates who interview for this position may be asked to take a technical skills assessment through TestGorilla. Please consider this when applying. General Responsibilities Maintain open communication lines with all working relationships Follow up to ensure items for which the job is accountable are performed Earn and maintain customer's trust Uphold the core values of the organization Work well with others to accomplish the mission of the organization and of the job Specific Responsibilities Provide day-to-day hands-on systems administration as well as technical support to end users located in multiple offices and jobsites throughout the State of Colorado including but not limited to: Provide best-in-class customer service to all levels of the organization Systems administration and systems analysis techniques including working with end-users to determine hardware, software, and systems functional specifications Design, documentation, testing, creation and modification of computer programs and systems to serve Encore end-users Create, edit, remove and maintain Azure AD accounts Administer and configure SPAM filtering rules using FortiMail Configure and maintain network infrastructure devices Configure monitoring of network infrastructure devices Provide 1st & 2nd Level support for difficult end-user problems including programming and systems design enhancements and modifications After-hours work required on scheduled basis Update and maintain windows servers, including testing and troubleshooting Build new software packages and deploy to users via Ninja Develop and create processes and procedures including detailed documentation Update existing documentation as-needed Process and manage support requests and knowledge base articles in Zendesk utilizing ITIL practices and procedures General Must be a Team Player Desktop support Support over the telephone Personal Computer/notebook setup Personal Computer/notebook troubleshooting Installation of printers Installation of scanners Software installation & troubleshooting End-user training System analysis and programming Keep accurate documentation on calls received and status of projects Maintain current documentation on information systems Drive to locations throughout Colorado, including mountainous areas, and occasionally to Wyoming, in varying seasons and weather conditions Opportunity to work on all aspects of IT; desktops, servers, routers, switches, firewalls, etc. Other duties as may be assigned

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

Networking in a Windows environment Basic understanding of networking in a Windows environment Skill in: MS Server 2013 or later MS Exchange Server installations MS Hyper-V Cluster Trouble-shooting/repairing notebook and desktop computers Trouble-shooting MS Office and other off-the-shelf applications Installing software applications, printers, scanners, etc. Excellent customer service skills Adapting to new and changing requirements, environments, and/or information Estimating resources needed to complete required tasks Using communication software Business writing Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding Establishing and maintaining effective working relationships with customers, vendors, management, and employees Organizing work to accomplish tasks Reading and writing Typing Prioritizing and reprioritizing to meet job needs Problem solving Tracking numbers and bits of data relevant to the work assignment Troubleshooting/repairing notebook and desktop computers Trouble-shooting MS Office and other off-the-shelf applications Installing software applications, printers, scanners, etc. Trouble-shooting problems over the phone Multitasking Ability to: Communicate professionally with users of varying skill levels Drive to locations throughout the state of CO including the mountains Troubleshoot issues over the phone

PHYSICAL REQUIREMENTS

Driving Sitting Climbing Lifting (up to 50 lbs) Standing Stooping Vision acuity (near and far) Walking

REQUIREMENTS

Associates degree in IT and related work experience along with two to four years Windows 7/10 desktop support in an AD environment required. MCP, MCSA or

MCSE, ISP

installations , Windows 10, Office 2016 and O365 experience preferred. Experience in the commercial construction industry is also preferred.

Benefits of this role:

Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice. Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore's in house training program. This position is eligible for cell phone allowance and the short-term incentive program. •

NO THIRD PARTY STAFFING RESUMES WILL BE ACCEPTED

•Applications will close on June 1, 2026 or once role has been filled. To request an accommodation during the application process, please contact HR@EncoreElectric.com . For more information on this position, please contact recruiting@encoreelectric.com Encore Electric, Inc. is an EOE, including disability/vets. Encore Electric, Inc. is an EOE, including disability/vets.