Provides desktop and service desk support for PCs, laptops, mobile devices, printers, Microsoft Teams Rooms, and related hardware and software. Responsibilities include troubleshooting, installations, software deployment, inventory management, mobile device coordination, user assistance, licensing and security compliance, Entrust support, and assisting cybersecurity response activities. The role may require travel between customer sites and requires U.S. citizenship and eligibility for Public Trust clearance. The summary above was generated by AI Overview Now Hiring at

AMERICAN SYSTEMS

Epsilon, Inc. has joined

AMERICAN SYSTEMS!

As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development. Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.

Responsibilities An average day:

The Desktop Support Specialist I is responsible for providing essential support for desktop and laptop PCs, ensuring compliance with licensing and regulatory requirements. Your role involves offering technical assistance to users, resolving IT support tickets, and assisting with software and hardware installations. You'll also provide support for Microsoft Teams Rooms and coordinate mobile device management. This position requires troubleshooting skills, familiarity with Microsoft Office and Windows, basic knowledge of Active Directory, and the ability to analyze and solve problems.

In this position you will:

Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers. Assist in ensuring compliance with licensing, regulatory, and security requirements. Support the IT Service Desk by handling basic technical issues. Assist in installing and maintaining software and hardware according to established standards and procedures. Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment. Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement. Assist with automated software deployments and maintaining hardware/software inventories. Support Cyber Security Specialists during response activities. Assist in maintaining accurate records of hardware and software inventory. Assist in installing and configuring stand-alone and network printers. Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues. Assist in site visits for software upgrades and basic computer-related issue resolution. Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests. Assist with the setup and delivery of new desktops and laptops. Assist in ensuring proper disposal of surplus IT software and hardware according to policy. Qualifications As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), Epsilon will not consider candidates for this position who do not meet the aforementioned conditions. Must be able to pass federal background investigation and obtain a Public Trust. (This is a federal contract position and requires candidates to obtain and maintain the appropriate level of Security Clearance or Public Trust. Adjudication of the required Security Clearance or Public Trust is determined solely by the government. If the government determines that the candidate cannot obtain and/or maintain the appropriate level of Security Clearance or Public Trust, Epsilon will be unable to place the candidate in this position.) Basic proficiency in current and future Microsoft Office and Windows versions. Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems. Basic troubleshooting and remote user support skills. Some experience in problem analysis and solution identification. Must possess a valid state driver's license, may be required to travel between customer sites. Pay Transparency Statement

AMERICAN SYSTEMS

is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $25.00/Hr. - USD $28/Hr. Actual compensation will be determined based on several factors permitted by law.

AMERICAN SYSTEMS

provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status Read Full Description Similar Jobs BECU Enterprise Risk Analyst - AI Risk An Hour Ago Remote or Hybrid 3 Locations 68K-128K Annually Junior 68K-128K Annually Junior Fintech

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Crm Ticketing Systems Dealertrack Dms Genesys Purecloud Salesforce What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech Number of Tech Workers:

260,000; 8.5% of overall workforce (2024 CompTIA survey)

Major Tech Employers:

Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3

Key Industries:

Software , artificial intelligence , aerospace , e-commerce , fintech , healthtech

Funding Landscape:

$4.9 billion in VC funding in 2024 (Pitchbook)

Notable Investors:

Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures Research Centers and Universities:

Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute