Desktop Support Technician - Tier 1 / Tier 2 #

CS Locations:

Canaan, CT Work Arrangement:

100% Onsite Job Overview We are seeking a highly skilled and proactive Desktop Support Technician to join our IT support team. This role is essential in ensuring the seamless operation of desktop systems, hardware, and software across the organization. The ideal candidate will possess strong technical proficiency, excellent customer service skills, and a comprehensive understanding of operating systems, network infrastructure, and IT support procedures. You will be responsible for diagnosing and resolving technical issues promptly, maintaining hardware and software systems, and supporting end-users to maximize productivity. This position offers an opportunity to contribute to a dynamic environment where technological excellence is prioritized. Duties Provide technical support for desktop computers, laptops, peripherals, and mobile devices across various operating systems including Windows, macOS, and Linux. Troubleshoot hardware issues such as desktops, monitors, printers, and other peripherals; perform hardware maintenance and upgrades as needed. Assist users with software troubleshooting, installation, configuration, and updates for applications including Microsoft Office and other productivity tools. Manage user accounts and permissions through Active Directory management; support account provisioning and de-provisioning. Support system administration tasks including Windows Server administration, network connectivity issues (LAN/WAN), VPN configurations, firewalls, and overall IT infrastructure. Handle help desk tickets using platforms such as ServiceNow or BMC Remedy; prioritize issues effectively to ensure minimal downtime. Maintain computer management records; perform routine hardware maintenance and inventory management. Collaborate with network administrators to resolve computer networking issues related to LAN/Wi-Fi connectivity. Assist in implementing security measures such as firewall configurations and VPN access to safeguard organizational data. Document troubleshooting steps, resolutions, and system configurations accurately for future reference. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions.

Visit https:

//dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status Qualifications Proven experience in desktop support or IT support roles with a strong focus on hardware maintenance and software troubleshooting. Proficiency in operating systems including Windows (Windows 10/11), macOS, and Linux environments. Solid understanding of computer networking concepts such as LAN/WAN, VPNs, firewalls, and network troubleshooting techniques. Experience with Active Directory management for user account administration. Familiarity with IT service management tools like ServiceNow or BMC Remedy; ticketing system experience is preferred. Knowledge of system administration tasks on Windows Server platforms. Ability to communicate technical information clearly to non-technical users with excellent customer service skills. Strong organizational skills with attention to detail in documenting processes and maintaining records. Technical proficiency in hardware support including computer hardware components and peripheral devices. Understanding of security best practices related to IT infrastructure. This position is integral to maintaining the stability of our IT environment while providing exceptional support to our users. If you are passionate about technology, eager to solve complex problems efficiently, and thrive in a collaborative setting, we encourage you to apply today.

Pay:

From $30.36 per hour Expected hours: 8.0 per week

Work Location:

In person