ESSENTIAL FUNCTIONS

Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively. Install, maintain, and troubleshoot all business applications effectively. Architect desktop application Architect wireless and network solutions Create printer mappings for clinical systems. Escalate errors to hardware and software manufacturers as necessary. Manage user errors and requests through the IT/Facilities help desk ticketing system. Document daily tasks and create user documentation as needed. Track company assets through inventory database timely and accurately. Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely. Maintain a high level of customer satisfaction. Maintain confidentiality.

EDUCATION

High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE 2 - 4

years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems. Must have at least intermediate skills with Microsoft Office Professional Suite. Healthcare IT Experience is preferred.

KNOWLEDGE

Knowledge of Microsoft Office software. Knowledge of how to operate and troubleshoot computer equipment. Knowledge of Telephony systems programming, documentation, and process creation. Knowledge of asset and time management skills to assist the department. SKILLS Skill in organizing tasks/work orders. Skill in using customer service skills in dealing with frustrated users. Skill in problem-solving. Skill in maintaining a safe operating environment.

ABILITIES

Ability to troubleshoot common desktop and user problems and develop resolution strategies. Ability to communicate effectively and in user-friendly terms verbally and in writing. Ability to be a team player with effective interpersonal skills. Ability to solve problems and work independently.

ENVIRONMENTAL WORKING CONDITIONS

Normal office environment. Some travel within the community. Must reside in the servicing location 100% on-site location

PHYSICAL/MENTAL DEMANDS

Requires sitting and standing associated with a normal office environment. Some bending and stretching are required. Manual dexterity using a calculator and computer keyboard

ORGANIZATIONAL REQUIREMENTS

HOPCo Mission, Vision, and Values must be read and signed. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.