Job Responsibilities End-User Technical Support:

Provide support for incidents and service requests via phone, email, web, or in-person. Triage, troubleshoot, and resolve end-user requests, escalating as needed to resolve more complex incidents. Document issues and resolutions within the ticketing system, creating and updating knowledge base articles to capture for future use by team members and business users. Maintain consistent communication with end users, ensuring that they know the status of their open support issues.

Software Support and Testing:

Interact with end-users and business applications to investigate and resolve issues that arise in business software applications and systems. Perform testing and diagnosis, working closely with IT Business Systems Analysts (BSA) and Application Development teams as necessary. Capture detail on how to replicate errors, and escalate or reassign tickets as necessary to reach resolution. Engage with vendors as necessary to open tickets, report issues or obtain system fixes.

IT and System Security:

Provision access and system security to applications, systems, data, and facilities using appropriate toolsets.

Internal IT Projects:

Contribute to supporting IT projects as an individual or with a team as needed. For example, assist with the deployment and adoption of new or modified software functionality. Assist with IT support, hardware and software deployments, and maintenance activities within the office and surrounding campus buildings.

Off-Hours Support:

Participate in on-call rotation for after-hours or weekend support. Qualifications/Requirements The preferred candidate will have completed a 2-year information technology-focused degree, with a 4-year degree in Computer Science/Technology desirable. Minimum 2+ years' experience with IT Support/Help Desk is required. Equivalent combinations of training and related experience will be considered. Excellent interpersonal, written, and verbal communication skills. Excellent analytical problem-solving skills attention to detail with a willingness to learn.

A professional:

strong customer support instincts and work ethic, and a whatever-it-takes, can-do attitude. Commitment to teamwork, innovation and improvement. Ability to multi-task and follow-up on requests. Cianbro is an employee-owned, tobacco-free, equal opportunity employer, we do not discriminate based on marital status, race, color, creed, gender, sex, religion, national origin, gender identity, age, veteran status, union affiliation, physical or mental disability, citizenship status, sexual orientation, genetic information, or other legally protected status.","accountId","37643309","https://www.indeed.com/viewjob?jk=aa148c40a89b6615","location",{"_418":419,"_420":421},"createdAt","2026-06-03T00:00:00Z","2026-07-26T14:59:28.748848189Z","2026-08-25T00:00:00Z","status","active","isDiscoverable","isSearchable","isSpotlight","isDraft","careerSkills",[361,362,363,364,365,366,367,368,369,370,371,372,373,374,375,376,377,378],"requiredEducation","4_college","isEmailRequired","isPhoneRequired","titleSearch","IT Support 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