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Envision LLC
Desktop Technician
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Job Description
Job Summary We are seeking a Desktop Technician II to provide onsite end-user and desktop support at our Shelton, CT office. The primary focus of this role will be MacOS and Apple device support, white-glove executive support, and onsite troubleshooting . When Mac support is not required, the technician will also support Windows users and general office technology, including conference rooms and PC hardware. The ideal candidate will have 3+ years of end-user support experience , strong MacOS and Windows troubleshooting skills, experience with Kandji, Microsoft 365, Microsoft Teams, and ServiceNow , and a professional demeanor when supporting executives and business users. Key Responsibilities Provide L1/L2 technical support to MacOS and Windows users onsite and remotely. Support MacBook and iMac devices and Apple technology in an enterprise environment. Provide white-glove support to executives and VIP users . Troubleshoot hardware, software, connectivity, and peripheral issues. Support Microsoft 365, Microsoft Teams, and Windows 11 environments. Use ServiceNow to manage incidents, requests, documentation, and resolutions. Install, move, add, change, and troubleshoot PC hardware, software, printers, and peripherals. Support conference room technology and executive meetings, including AV equipment and Teams/Logitech MTR environments. Provide mobile device support for iOS and Android. Assist with PC break/fix, hardware deployment, asset management, and PC disposal. Identify recurring technical issues and contribute to problem resolution and support-process improvements. Document technical issues, resolutions, and support activities. Maintain strong working relationships with business users, administrative assistants, site technicians, and global IT teams. Provide professional, customer-focused support while maintaining a high level of attention to detail. Required Qualifications 3+ years of experience providing end-user, desktop, or onsite IT support. Hands-on experience supporting MacOS, MacBook, and iMac devices. Experience supporting Windows 11 . Experience with Microsoft Office 365 / Microsoft 365 . Experience with Microsoft Teams . Experience with ServiceNow . Experience providing VIP, executive, or white-glove support . Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Professional demeanor and strong customer-service orientation. Ability to work onsite in Shelton, CT, Monday-Thursday . Preferred Qualifications Experience with Kandji for MacOS/Apple device management. Experience supporting Logitech MTR / conference room equipment . Experience with conference room AV and executive meeting support. Experience with iOS and Android device support. Hardware repair, imaging, deployment, and asset management experience. Experience working in an enterprise ITSM environment.