IT Support Specialist

• Level 1 or 2 BTX Global Logistics, a full-service transportation and logistics company, is looking for an IT Support Specialist to join our team in Shelton, CT.

The ideal candidate would have experience and/or working knowledge of Workstation, Printer, VOIP, Server and Network Support. This individual would be a self-starter, with a strong work ethic and a desire to learn and troubleshoot with minimal oversight. This is a dynamic position that involves many aspects of IT and provides help and support for a rapidly growing IT infrastructure. This position requires availability for early, late, and weekend work as business demands require it.

Responsibilities Include:

• Provide phone and email (Outlook and Front) support
• Use various monitoring systems to troubleshoot and prevent hardware/software issues
• Hardware, software, and applications support and preventative maintenance
• Collaborating with IT Department to determine technical solutions for IT projects
• Manage and maintain the company's network, servers, and IT systems
• Research, learn and implement best practices
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Basic technical support at the server level: Troubleshooting minor issues, setup new users, and server maintenance
• Installation, Configuration and Troubleshooting of workstations, printers, copiers, and phones
• VOIP (Mitel) phone system
• Troubleshooting
• Backup Systems
• Monitor/ Troubleshooting
• Communicate and work with IT vendors (i.e., facilitating vendor warranty repairs/visits)
• Other duties as assigned

Summary of Desired Experience and Education:

• 2•5+ years of experience in IT support or systems administration.

• College degree or equivalent of work experience in the IT field
• Computer and peripheral operations, installation, and troubleshooting
• Hardware upgrades/ replacement (i.e., Hard Drive, memory, CPU, GPU, PSU)
• Microsoft365 and InTune administration
• Proficiency in Active Directory, Group Policy, and PowerShell.
• Jira and/or Jira Service Management
• Microsoft AD, Group Policy, WSUS and SUS
• MS Office, O365, MS Teams, MS PowerShell

Operating Systems:

Windows Server (2016-2025) and Windows 11

• SentinelOne or similar endpoint protection platform experience
• Jira and/or Jira Service Management
• Hands-on experience with SQL Server deployment, configuration, and maintenance.
• Relevant certifications (e.

g., CompTIA Network+,

Microsoft Certified:

Azure Administrator, MCSA, or SQL Server certifications) are a plus.

Knowledge, Skills and Abilities:

• Strong organization, troubleshooting and communication skills
• Ability to multitask and prioritize as needs change
• Ability to think creatively and under pressure
• Team building attitude For Connecticut, the expected salary range for this position is between $65,000 and $95,000 annually.

The actual compensation will be determined based on experience and other factors permitted by law.

Benefits:

• A supportive work environment focused on growth and development
• Access to great technology and tools
• Medical, Vision, Dental and Life Insurance
• Flexible Spending and Health Savings Account
• 401(k) Retirement plan
• PTO (Personal time off) and

Company Paid Holidays Additional Information:

BTX Global Logistics is a global transportation and logistics organization with over 45 regional branches in the U.S. and Canada. The IT Support Specialist is an in-person position

• hybrid and remote arrangements will not be considered.

Type:

Full-time, Exempt Industry :

Freight Forwarding Compensation:

Salary Benefits:

Competitive Location:

BTX Global Logistics

• Shelton, CT BTX is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

BTX does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Pay:

$65,000.00

• $95,000.

00 per year Application Question(s): Do you have 2 to 5+ years of experience in IT support or systems administration? Ability to

Commute:

Shelton, CT 06484 (Required)

Work Location:

In person