Deskside Support Technician - Level 2 PerimeterWatch Technologies Stamford, CT Job Details Temp-to-hire $30 - $35 an hour 3 hours ago Qualifications Google Workspace Zoom Windows Bachelor's degree Productivity software support Computer hardware Full Job Description Job Summary The Level 2 Deskside Support Engineer acts as an escalation point for complex technical issues and is responsible for maintaining, optimizing, and securing the organization's desktop and local infrastructure. This role involves deep-dive troubleshooting, executing IT projects, automating routine tasks, and mentoring Level 1 technicians, all while delivering exceptional customer service.

Key Responsibilities Advanced Technical Support:

Serve as the primary escalation point for complex hardware, software, and network issues deferred by Level 1 support.

SLA & Queue Management:

Oversee the local ticketing queue to ensure high-priority issues are resolved efficiently; analyze ticket data to identify trends and implement permanent fixes.

Infrastructure & Network Support:

Troubleshoot and resolve advanced network connectivity issues (VLANs, DNS, DHCP, switches, and firewalls) and manage local server/backup infrastructure health. Endpoint Management (MDM): Administer and optimize Mobile Device Management (MDM) and unified endpoint management solutions (e.g., Intune, Jamf) for automated software deployment, patching, and provisioning.

Collaboration & AV Systems:

Own the lifecycle, maintenance, and advanced troubleshooting of conference room systems (e.g., Teams Rooms, Zoom Rooms, advanced AV routing).

Identity & Access Management:

Administer and maintain user accounts, security groups, and policies within Active Directory, Azure AD/Entra ID, and Google Workspace.

Knowledge Management & Mentorship:

Create comprehensive technical documentation, standard operating procedures (SOPs), and training materials to mentor and upskill Level 1 technicians.

Asset & Lifecycle Management:

Oversee local IT asset management, ensuring compliance, tracking hardware lifecycles, and managing procurement requests.

Qualifications Education & Experience:

Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience), with 3-5 years of progressive experience in a desktop support or systems administration role.

Technical Expertise:

Deep knowledge of Windows/macOS operating systems, PC/Mac hardware, advanced networking concepts, and enterprise IT infrastructure.

Systems Administration:

Strong familiarity with Active Directory/Entra ID administration, Group Policy (GPOs), and cloud productivity suites (M365/Google Workspace).

Certifications:

Highly valued certifications include CompTIA Network+/Security+,

Microsoft Certified:

Modern Desktop Administrator, ITIL Foundation, or CCNA.

Soft Skills:

Proven ability to handle high-pressure escalations with calm, empathetic, and clear communication.

Problem-Solving:

Exceptional analytical and root-cause analysis skills, with a mindset geared toward automation over repetitive manual fixes. Benefits Competitive salary based on experience. Opportunities for professional growth, funded certifications, and career advancement into Systems/Network Administration or Cyber Security. Collaborative, supportive, and friendly work environment with a focus on teamwork and continuous learning. Requirements Must be willing to undergo a background check. Must have authorization to work within the U.S. Must be able to commute to the designated office location daily.

Pay:

$30.00 - $35.00 per hour Application Question(s): Would you be available to work the 11:00am to 7:30pm? Ability to

Commute:

Stamford, CT 06901 (Required) Ability to

Relocate:

Stamford, CT 06901: Relocate before starting work (Required)

Work Location:

In person