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Technical Support Specialist
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Washington, D.C. (District of Columbia) data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$64,212 / year median in Washington, D.C. (District of Columbia)
-11% projected decline
Job Description
Technical Support Specialist AFSCME District Council 20 Washington, DC Job Details Full-time $24 - $27 an hour 1 hour ago Qualifications Computer operation Customer communication Desktop (troubleshooting support) Desktop administration Technical Proficiency Full Job Description We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients. Technical Support Specialist Duties and Responsibilities Help customers troubleshoot issues with their hardware Transfer customers to another department or specialist when necessary Order replacement products or components Track customers helped in our support database Technical Support Specialist Requirements and Qualifications Bachelor's degree in IT or computer science preferred Communication skills High computer proficiency Desktop support experience