A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Primary Purpose Performs installations, maintenance and repair work on any computer-related equipment such as laptops, desktops, communications equipment (digital & IP phones), tablets (iPads), smart phones (iPhones), printers, local area networks and any piece of computer-related peripheral or software for end users. Responds to maintenance tickets. Provides high-level customer service to the end user.
Hours:
8am - 5pm, will be part of an on-call rotation. Major Duties & Responsibilities Answer user inquiries regarding computer software or hardware operations to resolve problems. Oversee the daily performance of computer systems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software. Develop training materials and procedures or train users in the proper use of hardware or software. Read technical manuals, confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Qualifications Related On-the-Job (OJT) training/Vocational school or an Associate degree. 1 - 2 years' relevant work experience with Microsoft Windows 10, Microsoft 365, Microsoft Exchange and Outlook Email Client. Basic understanding of PC and network hardware. Good organizational and communication skills. Excellent interpersonal and customer service skills. #
INDDE ABOUT US
Are you looking for more than just a job? The culture at Mountaire is one of our greatest strengths and most valued assets. We maintain the same core values and family-focused work environment that we've operated with since day one. You will find that your peers, supervisor and team members are genuinely committed to, not only your success, but also working together to provide high-quality products to our customers. We are a service to one another and to our customers, demonstrating operational excellence and outstanding performance.
ABOUT THE TEAM
Mountaire Overview Mountaire Farms is an agricultural food production and processing company providing work for over 10,000 people at facilities in Arkansas, Delaware, Maryland, Virginia, and North Carolina. Now the fourth largest chicken company in the United States, we are still family owned and fully committed to giving back to the communities where we do business. At Mountaire Farms, our culture is what defines us. It sets us apart from our competition and reinforces what we stand for. Supporting each other, uplifting each other, and helping each other succeed - that's the Mountaire way! Our vision is to provide growth, stability, and opportunities for our people, our customers, and our communities by profitably delivering wholesome quality chicken. Total Compensation Mountaire also offers an amazing total compensation package! A few examples of our benefits that may be offered to you are: eight paid holidays, Medical Plans with free onsite Health and Wellness Centers, Dental and Vision Programs, Employee Assistance Program for you and your family, Retirement Planning with 401(k), Profit Sharing, Employee Discounted Chicken Sales, Employee Discounts with partners (Car Purchase, Phone Plans, & Shopping), Tuition Reimbursement and many exciting career development programs!
