Responsibilities:

Deliver advanced desktop and help desk support by diagnosing and resolving hardware, software, and connectivity issues for end users.
Configure, deploy, and maintain PCs and enterprise devices while ensuring alignment with organizational standards and compliance requirements.
Administer and support Windows 10 and Windows 11 environments, along with Microsoft 365 applications and related productivity tools.
Build, manage, and deploy system images using modern provisioning and endpoint deployment solutions, including tools such as Autopilot.
Use PowerShell to automate routine support activities, assist with software deployment, and address system remediation needs.
Support Active Directory tasks such as user account assistance, access updates, and device-related administration.
Track incidents and service requests through help desk and problem management platforms, maintaining accurate documentation and timely follow-up.
Collaborate with internal IT teams to troubleshoot escalated technical issues and improve workstation performance and support processes.

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