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Insight Global
Level 2 Desktop Support
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Job Description
Job Description We are seeking a highly skilled and customer-focused Desktop Support Analyst II to join a collaborative IT support team. This individual will provide hands-on technical support across hardware, software, mobility, and networking environments while delivering exceptional service to end users. The ideal candidate possesses strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving.
This role is fully onsite in Wilmington, DE and will serve as a key point of contact for deskside support, device lifecycle management, and endpoint administration.
Key ResponsibilitiesDeliver Tier II desktop and deskside support for end users.
Provision, image, deploy, and maintain Windows and mobile devices.
Support Microsoft 365, Intune, ServiceNow, VPN, and network connectivity issues.
Manage hardware lifecycle activities, including procurement and asset tracking.
Provide iOS, iPadOS, and basic MacOS support.
Collaborate with IT teams to resolve technical issues and improve user experience. Skills and Requirements 4+ years of level 2 IT supportStrong Microsoft 365 support experience (Outlook, Teams, SharePoint)Experience with Microsoft Intune and mobile device management (MDM)Hands-on support of iPhones, iPads, and Windows devicesExperience using ServiceNow or a similar ticketing platformBasic network troubleshooting experience (VPN, connectivity, Wi-Fi)Excellent customer service, communication, and professionalismExperience supporting MacOS environmentsFamiliarity with JAMF device managementExperience with hardware provisioning, imaging, and asset management We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
This role is fully onsite in Wilmington, DE and will serve as a key point of contact for deskside support, device lifecycle management, and endpoint administration.
Key ResponsibilitiesDeliver Tier II desktop and deskside support for end users.
Provision, image, deploy, and maintain Windows and mobile devices.
Support Microsoft 365, Intune, ServiceNow, VPN, and network connectivity issues.
Manage hardware lifecycle activities, including procurement and asset tracking.
Provide iOS, iPadOS, and basic MacOS support.
Collaborate with IT teams to resolve technical issues and improve user experience. Skills and Requirements 4+ years of level 2 IT supportStrong Microsoft 365 support experience (Outlook, Teams, SharePoint)Experience with Microsoft Intune and mobile device management (MDM)Hands-on support of iPhones, iPads, and Windows devicesExperience using ServiceNow or a similar ticketing platformBasic network troubleshooting experience (VPN, connectivity, Wi-Fi)Excellent customer service, communication, and professionalismExperience supporting MacOS environmentsFamiliarity with JAMF device managementExperience with hardware provisioning, imaging, and asset management We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Benefits
- Dental Insurance