Network/Operations - Technical Support - Sr

Job#: 3029368

Job Description:

Job Description:

PowerUp Technician Provide customer first support for a fast-growing business group of team members in multiple divisions where excellent customer service and engagement are our highest priorities. Heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices. Assist the Service Desk by actively taking/resolving intake calls

Responsibilities:

Provide support for a fast growing group of team members in multiple divisions Heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices. Top notch customer focused support Excellent written and verbal communication skills Engaged in cross-train efforts amongst peers where applicable Contribute to site level operational readiness, process improvements Effectively manages up as needed Self-aware of gaps in skills, works to improve Frequent collaboration with site lead, acting as back-up when delegated to Cross platform collaboration with immediate peers Assist the Service Desk by actively taking/resolving intake calls

Basic Qualifications:

High School Diploma, GED, or equivalent certification. At least 3 years of experience in remote administration and end user support. At least 3 years of experience with Windows 10 or earlier operating systems. At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow). At least 1 year of experience with Google suite applications. At least 1 year of experience with macOS (High Sierra)

Preferred Qualifications:

Bachelor's Degree in Business, Information Systems, Computer Science or Military experience. 1+ years of experience with Active Directory services integration. 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions. Apple certification(s). 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX). 1+ years of macOS Server administration experience. 1+ years of experience with Active Directory. 1+ years of macOS Server administration experience. 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype 1+ years of experience with Mac experience supporting 100+ end users 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview:

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.