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Robert Half

Help Desk Technician

Pay: Not specified

Posted: 3 weeks ago

Location: Boca Raton, FL (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/21/2026

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$49,758 / year median in Florida

-3% projected decline

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Job Description

We are seeking a dependable and customer-focused Help Desk Technician to provide first-level technical support to end users. This role is responsible for troubleshooting hardware, software, and network issues, resolving technical problems in a timely manner, and ensuring a positive support experience for employees and customers.

Key Responsibilities:

Respond to help desk tickets, phone calls, emails, and walk-up support requestsDiagnose and troubleshoot hardware, software, printer, and basic network issuesInstall, configure, and maintain desktops, laptops, mobile devices, and peripheral equipmentSupport Microsoft 365, Windows operating systems, and common business applicationsEscalate complex technical issues to higher-level IT support teams as neededDocument incidents, resolutions, and recurring issues in the ticketing systemAssist with user account setup, password resets, and access requestsMaintain inventory of IT equipment and support asset trackingProvide onboarding and offboarding technical support for employeesDeliver excellent customer service while meeting response and resolution timelines