Help Desk Technician

We are accepting applications for a motivated Helpdesk Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.

Key Responsibilities:

Install, configure, and upgrade computers, printers, and peripheral devices.

Diagnose and resolve hardware, software, and network connectivity issues.

Provide technical support to end users via help desk tickets, phone, or in-person.

Perform system maintenance such as software updates, virus scans, and data backups.

Set up and manage user accounts, permissions, and security settings.

Maintain accurate inventory records for IT equipment and licenses.

Document troubleshooting steps, solutions, and IT support procedures.

Assist with the rollout of new technology, including hardware, operating systems, and applications.

Coordinate equipment repairs with vendors as necessary.

Stay up to date with current trends and best practices in IT support.