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Ashley Furniture Industries, LLC.

Global Services Tech II

Pay: Not specified

Posted: 4 weeks ago

Location: Brandon, FL (Onsite)

Last Updated: 5 days ago

Hours: Full-Time

Expires: 10/10/2026

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What they do

A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.

$63,945 / year median in Florida

-11% projected decline

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Job Description

Global Services Tech II Ashley Furniture Industries, LLC. - 3.2 Brandon, FL Job Details Full-time 7 hours ago Qualifications Optimizing workflow processes ITIL Foundation ITIL Certification CompTIA Network+ Technical project management Continuous process improvement (CPI) CompTIA A+

Full Job Description Department:

Global Tech Services (GTS)

Location:

Brandon/Lakeland, Florida Reports To:

GTS Manager /

GTS Senior Manager Employment Type:

Full-Time Global Tech Services - Tech II Position Overview Independent technical role supporting enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail, and Back Office operations. Provides advanced troubleshooting and system support while maintaining documentation and implementing technical solutions. Primary Responsibilities Technical Support Manage IT ticketing system for hardware/software issues Support multi-platform environments (Windows, Apple, Linux) Configure and troubleshoot mobile devices and scanners Install and maintain printer systems (Laser, Thermal, Check, Badge) Network cable installation and maintenance System Management Desktop/laptop/tablet imaging and deployment Software installation and configuration Asset and inventory tracking Network infrastructure support Vendor liaison and coordination Documentation & Process Maintain knowledge base documentation Implement process improvements Follow escalation procedures Monitor warranty periods Track IT assets Required Qualifications Associate degree in Computer Science/Information Systems or equivalent experience 3+ years endpoint technical support experience Certifications CompTIA A+ CompTIA Network+ ITIL Foundation Microsoft 365

Certified:

Endpoint Administrator Associate Apple Certified Support Professional (ACSP) Technical Skills Windows/Mac OS troubleshooting Network infrastructure support Hardware diagnostics Mobile device management Printer system maintenance Professional Skills Strong communication abilities Problem-solving expertise Time management Documentation proficiency Customer service focus Team collaboration Additional Requirements Occasional domestic travel Flexible schedule availability ITIL process knowledge Continuous improvement mindset Multi-project management ability This position requires technical expertise, strong problem-solving skills, and dedication to customer service excellence while maintaining enterprise-wide system support. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.