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Innovent Global

Technical Support Engineer - III

Pay: $30–$36/hr

Posted: 3 weeks ago

Location: Coconut Creek, FL (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/1/2026

Career Insights for Technical Support Engineer / Analyst

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Based on Florida data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$54,419 / year median in Florida

+6% projected growth

Explore Career

Job Description

Technical Support Engineer - Tier

III IN-OFFICE

role M-F in Coconut Creek, FL with some client site travel. No remote candidates will be considered. You will be part of a team of IT professionals who provide in-house technical PC hardware and software support for over 1000 associates. You will respond to user calls/tickets and personally visit associates to troubleshoot the nature of the problem and take the necessary course of action to resolve it. This will provide you with the opportunity work with a variety of equipment, cloud services and issues including Windows servers, desktops, laptops, network connectivity, software issues. In addition, you will also be assigned special projects in which you will get to research new technology and solve more complex problems.

Qualifications:

Minimum (5) years of experience in the desktop helpdesk service industry, preferably critical, customer service experience Minimum (2) years experience Cisco Switching, VLAN, Routing, Firewalling Support Minimum (2) years experience with Server Hardware Technologies (CPU/RAID/SCSI) Support Minimum (2) years experience with Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support Solid dependable engineer, follows directions and maximizes billing opportunities Consistently receives good client feedback

Preferred Certifications:

MCDST, MCSE, MCP, CCNA/CCDA/CCNP, Project+, Network+,

Apple Compensation:

$30-36/per hour based on experience Benefits Health benefits Paid Time Off (PTO) Paid holidays Certification reimbursement opportunities Professional development and career advancement path Exposure to modern cloud, security, and infrastructure technologies #LP1

Pay:

$30.00 - $36.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Technical support: 5 years (Required) Cisco routers: 2 years (Required)

Firewall:

2 years (Preferred)

License/Certification:

MCSE (Preferred) MCP (Preferred) CCNA (Preferred) CompTIA Project+ (Preferred) CompTIA Network+ (Preferred)

Work Location:

In person