We are seeking a skilled and service-oriented IT Support Administrator to join our team. This role will be responsible for handling a wide range of technical support needs, including Level 1 through Level 3 issues, while ensuring end users receive timely and effective assistance.

The ideal candidate will have hands-on experience supporting desktop and mobile technologies, enterprise applications, and core infrastructure in a fast-paced business environment.

Key Responsibilities:

Provide technical support for Level 1, Level 2, and Level 3 IT issues across the organization.

Administer and support Microsoft Office 365 environments, including email and user account troubleshooting.

Perform PC imaging, deployment, and setup for new and existing users.

Manage user accounts, permissions, and group policies within Active Directory.

Troubleshoot and resolve issues related to enterprise applications, local and network printing, email, connectivity, remote access, and hardware.

Perform desktop, laptop, and mobile device updates, including patching and routine maintenance.

Support and troubleshoot VoIP phone systems.

Manage Apple iPads and iPhones through mobile device management (MDM) solutions.

Document issues, resolutions, and support procedures to improve service delivery.

Collaborate with internal teams and vendors to resolve escalated technical issues.