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AG
Aventis global inc
IT Technician
Career Insights for Technical Support Engineer / Analyst
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Based on Florida data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,419 / year median in Florida
+6% projected growth
Job Description
IT Technician Aventis global inc Fort Lauderdale, FL Job Details Full-time $25 - $30 an hour 6 hours ago Benefits Flexible schedule Qualifications Customer communication Full Job Description Job Summary We are seeking a proactive and detail-oriented IT Technician to join our dynamic technology support team. In this role, you will be responsible for maintaining and troubleshooting a wide range of hardware, software, and network systems to ensure seamless IT operations across the organization. Your expertise will help optimize our IT infrastructure, support end-users effectively, and resolve technical issues promptly. This position offers an exciting opportunity to contribute to a fast-paced environment where your technical skills and customer service abilities will make a significant impact. Responsibilities Provide technical support and assistance to end-users via help desk systems, resolving issues related to hardware, software, operating systems, and network connectivity. Troubleshoot and resolve equipment problems including desktops, laptops, mobile devices, printers, and peripherals. Manage user accounts and permissions using Active Directory management tools; support user onboarding and offboarding processes. Maintain and support computer networking infrastructure such as LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPN (Virtual Private Network), firewalls, and TCP port configurations. Assist in hardware setup, installation, upgrades, and repairs for computer hardware components and peripherals. Support software troubleshooting efforts for operating systems like Windows (including Windows Server) and macOS; ensure compatibility across devices. Monitor and maintain IT infrastructure health; perform analysis of system logs to identify potential issues before they escalate. Document all support activities accurately in customer support ticket management systems; prioritize tickets based on urgency. Collaborate with team members on network troubleshooting tasks such as GPO (Group Policy Objects) management, LAN configurations, and network security measures. Support the deployment of new equipment and updates; assist with software installations and configuration settings. Skills Strong knowledge of Microsoft Office applications and Microsoft Windows operating systems. Proven experience in technical support roles with excellent problem-solving skills. Familiarity with help desk systems for ticket tracking and issue resolution management. Expertise in computer networking concepts including