IT Support Specialist

We are looking for an IT Support Specialist to join our team in Cape Coral, Florida. This is a contract to permanent position, fully onsite Monday to Friday. In this dynamic role, you will provide critical technical assistance to end-users and support the IT department in maintaining a secure and efficient technological environment. This opportunity offers the potential for long-term growth within our organization.

Responsibilities:

• Deliver prompt technical support for hardware, software, and network-related issues to end-users.
• Install, configure, and maintain IT systems, including hardware and software applications.
• Monitor and ensure optimal performance of network infrastructure, including routers, switches, and firewalls.
• Perform regular system updates, upgrades, and maintenance to enhance security and efficiency.
• Maintain detailed documentation of IT processes, system configurations, and troubleshooting steps.
• Collaborate with the IT Administrator to identify and implement improvements to IT systems.
• Provide training and guidance to users on the effective use of IT tools and best practices.
• Address service desk tickets and resolve technical issues in a timely manner.
• Diagnose and troubleshoot hardware and software problems to minimize downtime.