Associate Tech Support Analyst (2nd Shift) - Workload Orchestration

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune's "100 Best Companies to Work For" and help us build more than great subs—build the future of technology at Publix. Join the Workload Orchestration team as an Associate Tech Support Analyst responsible for maintaining and monitoring the enterprise workload schedule, backup processes, and data center infrastructure. Why Join Us?

Operational Efficiency:

Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.

Cutting-Edge AI Projects:

Drive innovation in AI platforms, integrating advanced tools and frameworks to solve complex business challenges.

Empowered Culture:

We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.

Responsibilities:

Monitors production batch schedules, system activity, hardware health, and environmental controls in the Data Centers and related infrastructure. Coordinates with Publix Technology Developers, Engineers, and other internal resources to implement and update batch jobs and operational services. Resolves service issues via ticketing system and escalations using standard procedures. Maintains and updates key performance indicator data. Supports schedule changes and updates operational documentation to meet business needs. Assists business users with scheduling requests and issue resolution. Responds to system alerts using monitoring tools. Enforces security protocols to protect Data Center integrity and Publix's sensitive corporate data.