IT Field Support Technician-(Lakeland) Boring Business Systems - 3.8 Lakeland, FL Job Details Full-time $19 - $20 an hour 7 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee stock ownership plan Life insurance Referral program Qualifications Field service equipment repair Teamwork Phone communication Laptop (troubleshooting support) In-person customer service Firmware Printer (troubleshooting support) High school diploma or GED Driver's License On-site repair services (office equipment) Attention to detail Computer hardware Desktop (troubleshooting support) Network switching Peripheral hardware support CompTIA A+ Office equipment system installation Time management Full Job Description About Us $19-$20/hour + Quarterly Bonuses + Employee Ownership (ESOP) Boring Business Systems has been at the forefront of business technology for over 100 years. Founded in the printer and imaging business, we've matured into a full-service Managed Service Provider (MSP) - delivering networking, IT support, and print solutions to clients who trust our century of reliability. We pair deep experience with modern technology, and we're looking for a hands-on technician to represent us in the field. We're looking for a Field Support Technician who's equally comfortable troubleshooting a network issue, servicing a printer or copier, and getting a client's workstation back up and running. This is a client-facing, on-site role - the kind where your technical skills and your professionalism directly shape how clients experience our brand. Prior hands-on experience with networking, print/copier hardware, and workstations is a must.

Key Responsibilities:

Network Troubleshooting:

Diagnose and resolve connectivity, switching, and basic routing issues at client sites.

Print & Copier Service:

Install, maintain, and repair printers and copiers - including hardware fixes, firmware updates, and driver configuration.

Workstation Support:

Set up, troubleshoot, and repair desktops, laptops, and peripherals.

On-Site Client Support:

Deliver friendly, professional service and clearly explain issues and resolutions to non-technical clients.

Documentation:

Log service calls, resolutions, and asset details accurately in our ticketing system.

Preventive Maintenance:

Perform scheduled maintenance to keep client equipment running smoothly.

Qualifications and Experience Required:

2 + years proven hands-on experience with network troubleshooting. Demonstrated experience servicing printers and copiers (installation, repair, maintenance). Solid workstation support background (desktops, laptops, peripherals). Strong customer service and communication skills. Valid driver's license and reliable transportation for field travel. A+, Network+, or equivalent experience. Preferred Manufacturer print certifications (Xerox, HP, Canon, etc.) Experience in an MSP or multi-client environment. Familiarity with ticketing/RMM tools (ConnectWise, Datto, etc.).

Exciting Benefits:

ESOP (Employee-Owned Company) Growth opportunities Quarterly and company bonuses Company phone and laptop Medical, Dental, Vision, Life Insurance, 401 K, Vacation, Sick Time, Employee Stock Ownership, and more!

Physical Requirements:

This position requires regular travel to client locations and the ability to: Operate a motor vehicle safely Lift, carry, push, or move equipment (occasionally exceeding 150 lbs with assistance) Bend, stoop, kneel, crawl, climb, and reach overhead Sit or stand for extended periods Perform repetitive hand and finger movements (typing, writing, equipment handling) Read computer screens and detect color coding and fine print Communicate effectively in person and by phone Why Join Boring Business Systems? We pride ourselves on fostering a collaborative and engaged workplace culture. As a team member, you'll be encouraged to participate in company-wide initiatives, volunteer activities, and represent our values in every interaction. At Boring, we live by our 27 fundamentals - core principles that define how we treat our customers, our teammates, and our community! Don't let the name fool you - there's nothing "boring" about being part of our team, apply now! Boring Business Systems is an

Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

Boring Business Systems is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boring Business Systems are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boring Business Systems will not tolerate discrimination or harassment based on any of these characteristics.

Pay:

$19.00 - $20.00 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Application Question(s): Are you willing to submit to a drug test and background check?

Experience:

IT Field Support Technician:

2 years (Required)

License/Certification:

Driver's License (Required) CompTIA A+ (Required)

Work Location:

In person