IT Help Desk Technician (Entry-Level) Boring Business Systems - 3.8 Lakeland, FL Job Details Full-time $19 - $21 an hour 8 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Employee stock ownership plan Life insurance Referral program Qualifications Teamwork IT user and group management Phone communication Server troubleshooting Equipment troubleshooting High school diploma or GED Managing clients in a customer support role DHCP Problem-solving Network switching DNS Network routing CompTIA A+ Time management Full Job Description Your journey doesn't have to be boring - but your job can be! At Boring Business Systems, we believe in making business systems anything but boring! Boring Business Systems has delivered business technology solutions for over 100 years. Founded in the printer and imaging business, we've grown into a full-service Managed Service Provider (MSP) - combining a century of reliability with modern IT support. We're seeking a skilled Tier 1 Help Desk Technician to work within a collaborative support pod - a small, tight-knit team that shares tickets, knowledge, and escalation paths to resolve client issues fast. The ideal candidate has prior Tier 1 help desk experience and a strong understanding of network and server troubleshooting. This is a role for someone who's technically confident, communicates clearly, and genuinely enjoys being the person who gets clients unstuckThis role requires a proactive approach to problem-solving and a commitment to delivering high-quality customer service!

Please Note:

This is not a remote position.

Key Responsibilities First-Line Support:

Serve as the initial point of contact for client issues via phone, email, and ticketing system.

Network Troubleshooting:

Diagnose and resolve connectivity, DNS, DHCP, and basic routing/switching issues.

Server Support:

Perform first-level server troubleshooting (Active Directory, permissions, service restarts, basic diagnostics).

Ticket Management:

Log, prioritize, and document issues accurately - escalating to Tier 2/3 when needed.

Pod Collaboration:

Work closely within your support pod, sharing knowledge and coordinating on complex tickets.

Client Communication:

Keep clients informed with clear, friendly updates from first contact through resolution.

Follow-Up:

Ensure issues are fully resolved and clients are satisfied before closing tickets. Perform other duties as assigned by the Manager.

Qualifications & Experience Required Education:

HS Diploma / GED; Some College Preferred 1-2 years of prior experience as a Tier 1 Help Desk Technician or similar support role. Strong understanding of network troubleshooting (connectivity, DNS, DHCP, basic routing). Solid grasp of server troubleshooting fundamentals (Active Directory, user/permission management). Excellent communication and customer service skills. Ability to work effectively within a team-based pod environment. Strong documentation and time-management habits. Preferred CompTIA A+, Network+, or Microsoft certifications. Experience in an MSP or multi-client environment. Familiarity with ticketing/RMM tools (ConnectWise, Datto, Autotask, etc.).

Exciting Benefits:

ESOP (Employee-Owned Company) Growth opportunities Quarterly and company bonuses Medical, Dental, Vision, Life Insurance, 401 K, Vacation, Sick Time, Employee Stock Ownership, and more! Physical Requirements Bend, stoop, kneel, crawl, climb, walk and reach overhead Sit or stand for extended periods Perform repetitive hand and finger movements (typing, writing, equipment handling) Read computer screens Communicate effectively in person and by phone

Application Process:

Phone interview. Complete personality profile assessment. Interview with the hiring manager. Team interview. Why Join Boring Business Systems? We pride ourselves on fostering a collaborative and engaged workplace culture. As a team member, you'll be encouraged to participate in company-wide initiatives, volunteer activities, and represent our values in every interaction. At Boring, we live by our 27 fundamentals - core principles that define how we treat our customers, our teammates, and our community! Don't let the name fool you - there's nothing "boring" about being part of our team, apply now! Boring Business Systems is an

Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

Boring Business Systems is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boring Business Systems are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boring Business Systems will not tolerate discrimination or harassment based on any of these characteristics.

Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Application Question(s): Are you willing to submit to a background check and drug test?

Experience:

customer service: 1 year (Required)

IT Support Tech/Help Desk:

1 year (Required)

License/Certification:

A+ Certification; Network+ (required) (Required)

Work Location:

In person