Technical Support Specialist

AES GLOBAL INC

Melbourne, FL Job Details Full-time $17 an hour 15 hours ago Benefits Paid training On-the-job training Qualifications Teamwork Interpersonal skills Attention to detail System testing Customer relationship management (CRM) systems (technically supported)

Full Job Description Job Title:

Technical Support Specialist Reports To:

Technical Support Team Lead Position Overview We are seeking a detail-oriented and customer-focused Technical Support Specialist to serve as the first line of technical assistance for our installers and internal teams. In this role, you will troubleshoot electronic hardware and system issues, document solutions, and collaborate closely with Engineering, QA, and other internal stakeholders to ensure a high-quality support experience. Key Responsibilities Serve as the first point of contact for technical support via phone, email, and remote support tools Diagnose and troubleshoot issues related to electronic hardware and integrated systems Accurately document issues, resolutions, and installer interactions within the CRM system Preform periodic Hardware testing Process RMAs and coordinate with internal teams to ensure timely and effective resolution Assist in maintaining and updating technical documentation and support materials Contribute to the development of internal knowledge bases and training resources Collaborate with Engineering and Quality Assurance teams to identify recurring product issues and trends Deliver prompt, professional, and courteous service to ensure installer satisfaction Coachable, eager to learn with a growth mindset Perform additional duties as assigned Nice to Have, but not

Necessary:

Associate's or Bachelor's degree in a technical field, or equivalent hands-on experience Experience in technical support, product support, or a related role preferred Strong troubleshooting and problem-solving skills Familiarity with electronic hardware, systems, and basic networking concepts Experience using CRM or ticketing systems for issue tracking and documentation Excellent verbal and written communication skills Ability to manage multiple priorities in a fast-paced environment Team-oriented mindset with a strong commitment to customer satisfaction Work Environment Combination of office-based and remote technical support Regular interaction with installers, internal teams, and cross-functional departments

Benefits:

Medical stipend On-the-job training Paid time off

Work Location:

In person

Pay:

$17.00 per hour

Work Location:

In person