IT and Application Support Specialist Douglas Gardens Community Mental Health Center Miami Beach, FL Job Details Full-time $19 - $23 an hour 2 hours ago Benefits Free parking Health savings account Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Loan forgiveness Life insurance Qualifications Help desk support experience English High school diploma or GED Associate's degree IT department experience Full Job Description Douglas Gardens CMHC is a CARF accredited non-profit mental health center that has been in business since 1979 providing mental health services to adults in the local community. The Center is comprised of two outpatient offices and two residential sites. Douglas Gardens CMHC has an immediate opening for an onsite IT and Application Support Specialist . This individual will provide technical support to all departments and locations and will serve as the first point of contact for staff relating to IT issues/support. The IT and Application Support Specialist will install and maintain computer, network, and peripherals equipment. This individual will provide first-line support and training to all users on all center wide applications, hardware, software and technology related equipment supported by IT department, including printers, fax, phone systems, audio-visual equipment and other. This position reports to the Chief Operating Officer/CIO and supports in managing the Center's Information System and technology.

Responsibilities:

Manages and Supports Center's EHR application Avatar NX and any other software used at the center. Triages support cases. Manages updates installation and deployment of new components. This includes interaction with application vendors. Arranges training and assists users with Microsoft Office products and other software. Triages users support calls based upon priority. Communicate effectively with end-users to understand and resolve technical issues. Unsolved or complex issues are raised to the CIO. Maintain call log with issues. Performs problem diagnosis, troubleshoots computer hardware and software problems. Troubleshoots printer, fax, phone systems and other technology related equipment. Implements new technology and system upgrades as the need arises. Sets up workstations, hardware and software. Keeps hardware and software inventory. Coordinate with vendors servicing IT related equipment, software and other technology related tasks. In conjunction with CIO, ensures an efficient LAN/WAN connectivity for all network users. Install and securely mount IT infrastructure, including network racks, servers, and related hardware, ensuring efficient and organized setups. In conjunction with CIO, maintains a network security system helping in the protection and integrity of data. Observes HIPAA regulations as required by the centers policies. Provides custom configurations/setups for AV presentations as needed. Performs other related duties as assigned by CIO.

Requirements:

Preferred, but not required, an Associate of Arts degree in Information Systems, Computer Science, or equivalent work experience in the Information Technology field. 2 years of past experience in computer help desk like position. Ability to travel between worksites to provide IT related support and assistance. Applicant selected will be subject to passing level 2-background screening and drug screening. Excellent verbal and written skills in the English language.

Schedule:

Monday-Friday 8:30am-5:00pm. (Availability for special projects outside of business hours on occasion) Benefits to include: Health Insurance, Dental, Vision, Short-term disability, Long-term disability, Life Insurance with optional add-on coverage, 401k, and PTO. Free parking Possible eligibility for Public Service Loan Forgiveness program. Douglas Gardens CMHC is not-for-profit organizations that is tax-exempt. Douglas Gardens CMHC is an Equal Employment Opportunity Employer and Drug Free Workplace. If selected for this position, you will be required to submit to a level II background screening through the

DCF Clearinghouse:

https://info.flclearinghouse.com

Job Type:

Full-time Pay:

$19.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance

Education:

Associate (Preferred)

Language:

English (Required) Ability to

Commute:

Miami Beach, FL 33139 (Required)

Work Location:

In person