GL Staffing is seeking an experienced Onsite IT Support Technician to provide first-line technical support for over 100 users in an office, laboratory, and manufacturing environment. This role is responsible for troubleshooting hardware, software, Microsoft 365, Active Directory, and network-related issues while partnering with a managed IT services team on infrastructure, cybersecurity, and server support.

Location:

Miami Lakes Salary:

$55,000-$ 70,000 depending on experience Temp to perm

Benefits:

Health, vision, and dental insurance

Key Responsibilities:

Provide onsite technical support for desktops, laptops, printers, scanners, and business applications. Administer Active Directory, Microsoft 365, and Entra ID, including user accounts, password resets, licensing, and MFA. Troubleshoot Windows 10/11 workstations and perform hardware deployments and imaging. Assist with server room activities, including hardware installations, cabling, equipment maintenance, and infrastructure projects. Respond to security alerts, document findings, and coordinate with the managed IT provider. Monitor system performance, backups, and network connectivity, escalating issues when necessary. Maintain accurate IT documentation, asset inventory, and change records. Coordinate with software and equipment vendors to resolve technical issues.

Qualifications:

3-5 years of IT support experience, including at least 2 years in an L2 support role. Strong knowledge of Active Directory, Microsoft 365, Entra ID, Windows Server, Windows 10/11, networking (TCP/IP, DNS, DHCP, VLANs), and PowerShell. Experience with ticketing systems and technical documentation. Ability to work independently in a fast-paced manufacturing environment. Experience with Hyper-V, VMware, SonicWall, UniFi, NinjaOne, CrowdStrike, or similar technologies is a plus. Experience in a regulated manufacturing environment (pharmaceutical, food, medical device, or similar) is preferred. Valid driver's license required. Bilingual English/Spanish is a plus.