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TC
Tata Consultancy Services Limited
Field Support Engineer
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Florida data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,419 / year median in Florida
+6% projected growth
Job Description
Must Have Technical/Functional Skills Strong knowledge of Windows OS, MAC OS, Android/iOS devices, Office 365 and Common Enterprise Applications Familiarities with Network Troubleshooting (LAN/WAN/Wi-Fi) Basic understanding of Printers and peripheral devices. Roles & Responsibilities Provide onsite IT support for corporate office facilities. Install, Configure and maintain IT Hardware (Computers, Printers, Network devices, Audio/Video equipment's, etc…) Responsible for troubleshooting, network, connectivity, and system performance issues including installation, maintenance and service on designated equipment's. Manage Hardware Asset Inventory and Shipping & tracking the assets. Co-ordinate with remote IT team for escalations and resolution of complex issues. Perform System-updates, backup and preventive maintenance. Document Service tickets and update the resolution in the ticketing tool. Ensure all work adheres to the IT security, Safety and customer compliance standards. Experience in handling and troubleshooting Hardware devices like Desktops, Laptops, Mobile phones, Tablets, iPad, Printers, MAC books and IOS devices. Familiarity in handling Apple iPad and Android tablets. Strong problem solving and structured thinking skills. Responsible for leading installation activities within the assigned area, ensuring safety and quality measures are taken.