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CAMPUS USA Credit Union
IT Infrastructure Engineer
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Job Description
Job Description Help for Job Description. Opens a new window. Introduction ...
Overview Your Role:
Administers and enhances on-premises and cloud infrastructure by resolving more complex technical issues, executing implementation efforts, and improving system performance, reliability, and security. Applies advanced technical knowledge to maintain day-to-day operations, contribute to infrastructure improvements, and support a secure and stable environment.Essential Functions & Responsibilities:
- Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality.
- Monitors and administers infrastructure systems, including servers, networks, and cloud environments, to ensure performance, availability, and reliability.
- Performs advanced maintenance, patching, upgrades, and system administration across infrastructure platforms.
- Troubleshoots and resolves moderately complex to complex infrastructure issues, serving as an escalation point and conducting root cause analysis to prevent recurrence.
- Implements and maintains server, network, storage, virtualization, and cloud-based solutions in alignment with established standards.
- Plays a key role in executing infrastructure projects, including system upgrades, enhancements, and migrations.
- Develops and maintains infrastructure documentation, procedures, and configuration standards to support consistency and efficiency.
- Supports security, compliance, backup, disaster recovery, and business continuity processes to protect systems and data.
- Identifies and implements improvements to enhance system performance and operational efficiency, including automation opportunities.
- Collaborates with internal teams, vendors, and technical partners to complete infrastructure work and resolve issues while providing guidance to less experienced team members.
- Participates in a rotating on-call schedule to provide after-hours support for critical infrastructure, responding to alerts, troubleshooting issues, and coordinating resolution as needed.