Help Desk

The Early Career Help Desk Technician provides first‑level technical support to end users by resolving common hardware, software, and access issues. This role is ideal for individuals beginning their IT career who are eager to learn, grow technical skills, and build experience in a professional support environment. The technician will work closely with IT team members to ensure timely issue resolution and a positive user experience.

Key ResponsibilitiesProvide Tier 1 technical support for desktops, laptops, mobile devices, and peripheralsRespond to tickets, emails, and phone requests in a timely and professional mannerTroubleshoot basic hardware, software, and connectivity issuesAssist with user account setup, password resets, and access requestsSupport Windows and/or macOS operating systems and common business applicationsDocument issues, troubleshooting steps, and resolutions in the ticketing systemEscalate complex issues to Tier 2 or specialized IT teams as neededAssist with onboarding/offboarding tasks and workstation setupFollow IT procedures, security policies, and service standards