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Zillion Technologies, Inc.

Service Desk Coordinator

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 7 weeks ago

Location: Pensacola, FL (Hybrid)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/19/2026

Career Insights for Help Desk Technician / Analyst

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$49,758 / year median in Florida

-3% projected decline

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Job Description

Coordinate service desk operations and ensure timely resolution of IT support requests. Monitor, prioritize, and assign incidents and service requests to appropriate support teams. Communicate with users to provide updates and ensure high levels of customer satisfaction. Track service performance, maintain ticket records, and prepare support reports. Ensure adherence to SLA targets, IT service management processes, and escalation procedures. Overview Industry

IT•Consulting Services / Advisory Services Job Role•Service Desk Coordinator Employment type•Full Time•On Contract Work Mode•Hybrid Qualifications Any Graduate•Any Specialization Any Post Graduate•Any Specialization Any Doctorate•Any Specialization Job Related Keywords Service Desk IT Support Incident Management ServiceNow

ITSM SLA

Management Ticketing System Customer Support Help Desk