IT Support Specialist

Description General Purpose The IT Help Desk / Support Technician is responsible for day-to-day technical support for staff, faculty, and approved volunteers. This role ensures that technology systems are reliable, secure, and usable so ministry, instruction, and operations can run smoothly. This is a front-line, service-oriented role focused on troubleshooting, responsiveness, and user support not strategic planning. Essential Job Functions

• Provide Tier 1-2 support for staff and faculty (in person, phone, email, ticketing system)
• Troubleshoot hardware, software, login, and connectivity issues
• Support Windows/macOS devices, printers, and peripherals
• Assist with classroom, office, and meeting room technology
• Provision and deprovision user accounts (Google Workspace / Microsoft 365/JAMF/Mosyle)
• Manage passwords, permissions, and access requests
• Support email, shared drives, calendars, and collaboration tools
• Assist with basic device management tasks
• Configure and deploy staff and student devices
• Track inventory and lifecycle of computers and accessories
• Coordinate repairs, warranties, and vendor support
• Assist with student devices if applicable
• Follow IT security policies and procedures
• Escalate suspected security incidents or data issues
• Apply updates, patches, and basic endpoint protection
• Work under the direction of an IT Director, or outsourced IT partner
• Escalate complex infrastructure or network issues
• Document common issues and solutions Knowledge & Skills

Communication:

Ability to translate "tech-speak" into plain English for non-technical users.

Adaptability:

Comfortable switching contexts between different client tenants multiple times a day.

• Team-oriented mindset with a service-focused approach. Core Commitments
• Proclaims self to be a life-long follower of Jesus Christ that is growing, connecting, serving, and investing in Calvary Port St. Lucie.
• Declares that the Bible itself, is the inspired and infallible Word of God that speaks with final authority concerning truth, morality, and the proper conduct of mankind, it is the sole and final source of all that we as followers of Jesus Christ believe.
• Understands and agrees with Calvary Port St. Lucie's statement of faith, mission and vision. Requirements Education & Experience
• 1-3 years of IT support or help desk experience (or equivalent)
• Strong customer service and communication skills
• Familiarity with Windows and macOS environments
• Basic understanding of networking concepts Preferred
• Experience in a school, church, or nonprofit environment
• Ticketing systems (Freshservice, Zendesk, Jira, etc.)
• Device management tools (Mosyle, Jamf, Google Admin)
• CompTIA A+ or similar certification This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role.

Responsibilities may evolve as organizational needs and priorities change.