Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

UF Health

IT Support Center Analyst II | IT - Technical Customer Support

Pay: Not specified

Posted: 07/17/2026

Location: Saint Augustine, FL (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/26/2026

Career Insights for Technical Support Engineer / Analyst

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Florida data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$54,419 / year median in Florida

+6% projected growth

Explore Career

Job Description

Overview 🖥️ Resolve issues. Empower users. Keep technology running. 💻

Work Style:

Onsite 📍

Location:

St Agustine, FL 🕒

FTE:

Full-Time (1.0 FTE) ⏰

Schedule:

Monday - Friday Provides advanced technical support by troubleshooting and resolving hardware, software, and system issues to ensure reliable end-user operations. Diagnoses technical problems through direct user interaction, manages incident tickets, and escalates complex issues when appropriate. Evaluates IT infrastructure, recommends system improvements, and promotes best practices for technology use and security. Supports and mentors junior team members while delivering timely, effective solutions that enhance user productivity and maintain a stable, secure IT environment. Responsibilities Key Responsibilities Provides essential technical support by troubleshooting and resolving hardware and software issues. Diagnoses technical problems through user interaction and manages incident tickets. Escalates complex technical issues when necessary. Assists in evaluating IT infrastructure and recommends system improvements. Provides guidance on technology best practices and security protocols. Supports and trains junior team members to strengthen overall team capabilities. Operates with limited supervision while ensuring timely resolution of user support requests. Qualifications Minimum Qualifications 3+ years of experience in IT technical support, desktop support, or help desk roles. Proficiency in diagnosing and resolving hardware, software, and end-user technical issues. Experience managing incident tickets and escalating complex technical problems when appropriate. Strong communication and collaboration skills with IT teams, business partners, and end users. Ability to train, mentor, and support junior technical staff while promoting IT best practices.

Qualifications:

Minimum Qualifications 3+ years of experience in IT technical support, desktop support, or help desk roles. Proficiency in diagnosing and resolving hardware, software, and end-user technical issues. Experience managing incident tickets and escalating complex technical problems when appropriate. Strong communication and collaboration skills with IT teams, business partners, and end users. Ability to train, mentor, and support junior technical staff while promoting IT best practices.