Job Description Insight Global is hiring a Helpdesk professional for a aerospace cusomer in St. Pete, FL. Based at the company's headquarters, this individual will serve as a trusted IT resource, providing hands-on support while maintaining a high level of professionalism when interacting with executives and employees at all levels. This role requires someone who is sharp, personable, and able to operate independently in an executive-facing environment.

Location:

On-site (980 schedule) Key Responsibilities Provide day-to-day technical support for end users, including hardware, software, and account-related issues Troubleshoot and resolve computer, laptop, printer, and peripheral device problems Assist users with software installations, application downloads, upgrades, and configurations Support Microsoft technologies including Windows OS, Microsoft 365, Outlook, Teams, and related applications Perform password resets, user account administration, and access management Diagnose and escalate issues involving servers, networking, and infrastructure as appropriate Support emerging technology initiatives, including AI tools and productivity platforms Document incidents, resolutions, and technical procedures Deliver exceptional customer service while supporting both standard users and executive-level stakeholders Partner with internal IT teams and nearshore resources to ensure timely issue resolution What Success Looks Like Employees view you as their go-to technical resource You efficiently manage multiple support requests while maintaining excellent customer service Technical issues are resolved quickly and professionally, minimizing business disruption Executives and end users alike trust both your technical expertise and professionalism We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 5+ years of IT support, help desk, desktop support, or systems support experience

Azure, Intune, Entra:

Strong familiarity, especially with deployment and troubleshooting in a virtualized environment. Windows 11: Proficient in supporting and troubleshooting. Proven experience being primary IT contact for C-suite and thrives in an executive-facing environment.

Troubleshooting:

Ability to diagnose and solve problems independently, research solutions, and utilize AI tools effectively. Strong troubleshooting skills across hardware, software, operating systems, and user accounts Proficiency within the Microsoft technology stack, including Microsoft 365 and Windows environments General understanding of: Active Directory Servers Networking fundamentals Endpoint support Strong communication skills with the ability to interface confidently with executive leadership Proven ability to work independently with minimal oversight in a fast-paced environment Customer-service-oriented approach with a sense of urgency and ownership Professional, polished, and personable demeanor suited for a headquarters setting

ServiceNow:

Experience working with ticketing systems and IT service management processes