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General Responsibilities:

The IT Support Specialist serves as a Tier 3 escalation point for complex technical issues across our organization. This role is responsible for diagnosing and resolving advanced system, network, and application problems that cannot be addressed by Tier 1 or Tier 2 support. The specialist will work closely with upstream teams, including engineering, infrastructure, and vendors, to drive root cause analysis, implement long-term fixes, and improve overall system reliability

Education and Experience Requirements:

• High school diploma or its equivalent required; and
• A+, Net+, and Security + certifications
• ; and
• Three (3) years of experience in Tier 2 or Tier 3 helpdesk support or system administration.
• An equivalent combination of training and experience, which provides the required knowledge, skills, and abilities to perform the job may be considered.
• Must be eligible to earn, and maintain, CJIS certification with FDLE.
• If hired without one or more of the required certifications listed above, certification must be obtained within six (6) months of hire date.

Knowledge, Skills and Abilities Required:

• Knowledge of a broad range of relevant computer systems, applications, and/or related equipment.
• Working knowledge of Active Directory, device management, and core networking concepts (DNS, DHCP, VPN).
• Knowledge of Microsoft 365 administration, including Microsoft Entra ID (Azure AD), Conditional Access, Intune and identity/access management.
• Knowledge of ITSM/ticketing systems and service delivery best practices.
• Ability to manage and resolve complex technical issues with minimal supervision.
• Knowledge of computer security procedures and protocol.
• Ability to analyze, design, develop, and implement operating systems, network, or application management scripts or processes.
• Strong interpersonal skills, flexibility, and customer service orientation.
• Ability to analyze complex computer problems and provide solutions.
• Ability to communicate effectively, both orally and in writing.
• Ability to communicate technical information to non-technical personnel.
• Ability to analyze and create technical proposals and to expand upon them or develop alternatives.
• Attention to detail.
• Ability to work independently and as part of a team.
• Thorough knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of applicable laws and policies.
• Ability to prepare and maintain a variety of moderately complex to complex records, compile data, and prepare reports.
• Ability to communicate clearly and effectively in a prompt, courteous, and professional manner.
• Ability to make sound judgments. Ability to develop and maintain good working relationships.
• Accurate keyboarding and data entry skills
• The Walton County Clerk & Comptroller's Office is an Equal Opportunity Employer/Drug-Free Workplace. If you need an accommodation because of a disability in order to participate in the application/ selection process, please notify Human Resources in advance.
• Veterans are encouraged to apply.

Pursuant to applicable state and federal law, preference and priority shall be given to certain service members and veterans (including spouses and family members of such service members and veterans), and certain service members may be eligible for waiver of post-secondary educational requirements as provided in Chapter 295, Florida Statutes.