This position recommends, develops, and implements workplace endpoint technology initiatives. Serves as campus resource for installing, maintaining, upgrading and troubleshooting standard application software and computer hardware for faculty and staff. Troubleshoots hardware and software problems and confers with vendors or other staff for resolving problems. Initiates routine diagnostics to isolate causes of system failures and make moderately complex equipment repairs. Acts as liaison with vendors for requesting repairs and maintenance. Provides routine technical assistance in the use of computer hardware including printers and other peripheral equipment. Basic network troubleshooting, connecting cables to various network/telco jacks and patch panels and must be able to create custom patch cables. Assists the Computer Support Specialist with advanced problem solving. Responsible for maintenance of computer laboratories. Must be proficient in technical writing and documentation. Research technical specifications for new equipment purchases Research, test and implement new technology to enhance efficiencies with deployment solutions Serves as team leader for student work study and OPS positions Good interpersonal (verbal and writing) skills. Knowledge of and experience with Microsoft Office applications, with PC and Apple computer hardware and peripheral equipment and knowledge of basic networking understanding. Ability to identify hardware and software problems and provide solutions and ability to use diagnostic equipment and software. Must be organized and able to multitask. Other duties as assigned A high school diploma and five (5) years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Associates degree and four years of appropriate experience. Experience with computer software applications, with computer systems and operations and with using diagnostic equipment and software. Experience with PC deployment solutions. Associates degree in computer science or related field. A+ and Network+ certifications.