Find & Apply For Computer Support Specialist Jobs in Sarasota, Florida

Position Summary The IT Specialist provides Tier 1 and Tier 2 technical support to FleetForce employees and helps maintain secure, reliable, and efficient technology systems across the Company's locations. This position supports computers, business applications, email, telephone systems, printers, and user access while coordinating employee technology onboarding, equipment inventory, and routine security maintenance. The ideal candidate is a practical problem solver who communicates clearly, follows through on requests, protects confidential information, and helps employees use technology effectively. Essential Duties and ResponsibilitiesTechnical Support and Troubleshooting Provide Tier 1 support for password resets, login problems, software access, email issues, printer connections, basic computer settings, and general user questions. Provide Tier 2 support for advanced software troubleshooting, computer performance issues, user profile problems, system configuration, application installation, printer and network connectivity issues, and recurring technical problems. Troubleshoot computers, monitors, printers, phones, software applications, and other workplace technology. Support cloud-based systems, including Microsoft 365, Outlook, ClickUp, telephone systems, and other assigned business applications. Prioritize support requests based on urgency, business impact, and employee needs, and communicate progress through resolution. Identify recurring issues, document their causes and solutions, and recommend practical steps to reduce future disruptions. Employee Onboarding, Access, and Equipment Create user accounts and provide new employees with access to assigned systems based on approved requests. Prepare and assign computers to new hires, including creating user profiles, installing approved software, and confirming that equipment works properly. Coordinate technology readiness with Human Resources and hiring managers to support employee start dates. Remove or update system access when employees leave the Company or change positions, based on authorized instructions. Help manage user permissions according to employee responsibilities and approved access requests. Coordinate equipment assignments, transfers, and returns with Human Resources and designated managers. Technology Maintenance and Inventory Maintain an accurate inventory of computers, equipment, software licenses, and assigned devices. Document equipment assignments, condition, location, and relevant maintenance history. Perform routine system checks and monitor computers for viruses, malware, security risks, and unusual activity using approved tools. Confirm that antivirus software, security tools, operating systems, and approved applications remain updated. Recommend equipment repairs, replacements, and software improvements based on operational needs. Information Security and Documentation Develop and maintain a Network and Information Security Policy for leadership review and approval, addressing password security, system access, device usage, software updates, malware protection, data protection, incident reporting, and other reasonable safeguards appropriate to FleetForce's operations. Support implementation of approved security policies and explain technology expectations to employees. Protect confidential employee, student, and Company information encountered while performing assigned duties. Document technical issues, solutions, equipment assignments, access changes, and recurring system concerns. Promptly report suspected security incidents and follow approved response and escalation procedures. Recommend practical improvements that strengthen system security, reliability, and employee productivity. Vendor Coordination and Escalation Coordinate with approved vendors and service providers to resolve technical issues. Escalate issues requiring administrative access beyond assigned permissions, infrastructure changes, specialized vendor support, or support beyond the Tier 2 level. Perform work within approved access authority, assigned responsibilities, and authorized hours. Perform other related IT support tasks mutually agreed upon in writing and within approved hours and access authority. Required Qualifications High school diploma or equivalent (With exceptional skills) or Associate or bachelor's degree in information technology, computer science, or a related field. At least two years of hands-on experience in IT support, help desk support, desktop support, or a comparable role. Experience with ClickUp, HubSpot, MS Office Applications, cloud-based telephone systems, help desk ticketing platforms, and technology inventory systems. Experience troubleshooting Windows computers, Microsoft 365, Outlook, printers, and common business applications. Working knowledge of user account administration, software installation, device setup, and access permissions. Understanding of basic networking concepts, including Wi-Fi, internet connectivity, IP addressing, and network-connected devices. Familiarity with endpoint protection, software updates, password security, and common cybersecurity risks. Ability to troubleshoot independently, recognize the limits of assigned authority, and escalate issues appropriately. Strong customer service, communication, organization, and documentation skills. Ability to handle confidential information with discretion. Measures of Success Timely resolution of support requests and clear communication with employees. New hires have functioning equipment and approved system access when needed. Access changes and removals are completed promptly upon authorized notification. Equipment and software inventory records remain accurate. Assigned devices remain current with approved updates and security protections. Recurring technical issues are documented and reduced. Security concerns and issues beyond assigned authority are escalated promptly. Equal Employment Opportunity FleetForce is an equal opportunity employer and provides reasonable accommodations to qualified applicants and employees as required by applicable law.

Pay:

$50,000.00 per year

Benefits:

Dental insurance Flexible schedule Paid time off Referral program Vision insurance

Work Location:

In person