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IT Network Solutions Group
IT Helpdesk / Desktop Support Technician
Career Insights for Technical Support Engineer / Analyst
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Based on Florida data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,419 / year median in Florida
+6% projected growth
Job Description
About us IT Network Solutions Group is a Managed Service Provider utilizing the latest tools to proactively support and protect business clients. IT Network Solutions Group is looking for a self-motivated Computer Helpdesk / Desktop Technician to provide remote and on-site customer support, installing and troubleshooting hardware/software systems at customer offices throughout the Sarasota / Manatee areas. The most qualified applicants will have experience in the following:
- At least 1 Year experience as a helpdesk or desktop technician
- Analyzing desktops hardware, software, and operating systems
- Imaging machines from scripts
- Identifying, diagnosing, and resolving issues
- Maintenance of good documentation
- Working with vendors for warranty issues
- Providing support in networked environments
- Collecting requests from customers onsite
- A+ Certification encouraged Requirements to work this position:
- Ability to work full time, 8am- 5pm shift Monday- Friday
- Must be actively living within commuting distance from Sarasota, FL
- Must be able to pass 10 year criminal background check & drug screen
- Valid Driver's license and clean driving record
- Comfortable with onsite customer interaction
- Physical requirements of position: able to lift up to 70 lbs.