Company Overview "We're seeking a detail-oriented and customer-focused IT Support Specialist (Tier 1) to join our Sarasota-based team. You'll provide both phone and hands-on technical support for Windows, Office, and workstation issues, with opportunities to expand into more advanced technical work This role is crucial in ensuring seamless computer operations, allowing end users to perform their business tasks efficiently. Key Responsibilities Call taker- take calls and enter client name and persons name into ticket system to dispatch out to technical staff in a professional and courteous manner. Document user details, including name, department, contact information, and the nature of the issue. Build rapport with end users and gather relevant problem details. Prioritize, troubleshoot, and resolve technical issues, escalating complex problems when necessary. Track and document the entire resolution process, including troubleshooting steps and outcomes in ticket system. Utilize diagnostic tools to aid in problem resolution. Research solutions via software updates, drivers, knowledge bases, and FAQs. Perform hands-on support, including software installation, hardware setup, system configuration, and data backup. Install and maintain antivirus software. Conduct routine maintenance on workstations, printers, and peripherals. Test solutions to ensure issues are fully resolved. Follow up with users post-resolution to confirm satisfaction. Develop and maintain end-user documentation, including FAQs and help sheets. Stay updated on company-supported software and hardware. Requirements We are seeking a staff member to be at work, promptly and ready to take calls at 8:30Am to 5:30PM Monday thru Friday. The selected person will need to answer calls from current clients, identify the nature of the call and enter their request into a ticket system. This is not a sales position; we are answering calls related to current customer support requests. Secondary as time allow the applicant would become familiar with processes and help support other roles of the company.

Education & Certifications:

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field OR equivalent work experience. Microsoft certifications (preferred).

Technical Skills & Experience:

Knowledge of computer hardware and networking fundamentals. Experience supporting Microsoft Windows 10&11. Basic understanding of Windows Server 2016 and newer, DNS, DHCP, AD, etc. Basic understanding of Microsoft Office applications and operating systems. Experience with diagnostic and troubleshooting tools. Ability to research and resolve a wide range of IT issues.

Soft Skills:

Excellent written and verbal communication skills. Ability to multi-task and manage priorities in a fast-paced environment. High attention to detail with a strong sense of accountability. Customer-focused mindset with a commitment to delivering high-quality support. Ability to work independently as well as collaboratively in a team environment.

Work Conditions:

Primarily office-based with extended periods of sitting. Frequent use of a computer, keyboard, and Telephone. Occasional lifting and transporting of computer equipment.

Additional Requirements:

Valid driver's license and reliable transportation. Willingness to work onsite in Sarasota, FL… Ability to travel locally as needed.

Job Type:

Full-time Pay:

$42,000.00 - $44,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

IT support: 1 year (Required)

Location:

Sarasota, FL 34236 (Preferred) Ability to

Commute:

Sarasota, FL 34236 (Required)

Work Location:

In person