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RH
Robert Half
IT Support Technician
Entry-Level JobVerifiedNo experience needed
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Florida data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,419 / year median in Florida
+6% projected growth
Job Description
We are looking for an IT Support Technician to provide dependable technical assistance for workstation hardware, software, and end-user support needs in Tallahassee, Florida. This Long-term Contract position is ideal for someone who can resolve a wide range of technical issues, guide users through effective solutions, and contribute to a collaborative support environment. The role supports daily operations through troubleshooting, documentation, and service coordination while helping improve issue resolution practices. You will also assist with specialized application support and provide audio visual and video conferencing assistance as needed.
Responsibilities:
- Deliver hands-on support for desktop hardware, software applications, and related workstation technology to maintain reliable day-to-day operations.
- Advise end users on the effective use of systems and applications, offering practical guidance and informal instruction when needed.
- Investigate service issues by identifying symptoms, diagnosing underlying causes, and restoring normal functionality through established support methods.
- Perform deeper analysis on recurring incidents, document findings, and create support checklists that help streamline future resolutions.
- Suggest preventive measures and support controls that reduce repeat issues and improve service quality over time.
- Keep incident records, knowledge resources, and tracking documentation accurate and current to strengthen troubleshooting efficiency.
- Handle Tier 2 support requests of moderate to high complexity, taking ownership of issues through resolution or appropriate coordination.
- Install, configure, and support workstation equipment and software, monitor assigned service requests, and manage follow-up actions as required.
- Prepare and maintain technical documentation, coordinate repair activities for covered and non-covered equipment, and support service call management.
- Provide audio visual and video conferencing support, including equipment setup, reservation assistance, and troubleshooting during use.
Benefits
- Dental Insurance