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Role title:

Event Technology Support Specialist (100% Travel)

Location:

United States (nationwide travel; not a remote role) Employment type: Full-time, client-facing field role with variable schedule, including evenings/weekends/holidays during events Role summary We have a few openings on our established Event Support and Field Tech team. The primary responsibility is supporting PwC client offsite events across the U.S. (typically 3-5 days per event). Work includes pre-event readiness, onsite setup/testing, live-event support, and teardown, in close coordination with client event coordinators and venue/hotel technology/AV teams. When not on events, the role provides short-term office backfill (usually 1-2 weeks) at PwC offices, covering the local walk-in IT support window and site tech duties. This is a hands-on, highly customer-facing role in fast-paced environments, requiring extensive travel.

Primary responsibilities:

Offsite events (3-5 days per event; 100% travel)

• Pre-event planning and readiness
• Review event requirements, room lists and run-of-show; confirm inventory and shipping.
• Conduct or validate site surveys; confirm network needs (SSID/VLAN, DHCP/DNS, bandwidth).
• Coordinate with client event coordinators and hotel/venue technology and AV teams.
• Prepare event kits, spares, labels, and documentation. Onsite setup and testing
• Install and test printers (badge/label/laser), drivers, and queues.
• Test wired and Wi-Fi connectivity; validate

DHCP/DNS

; basic switch-port checks; document IP schemes.

• Validate and support AV/conferencing (mics, projectors, room systems; Teams/Zoom/Webex).
• Set up support desk/walk-up bar; stage and label equipment; complete readiness checklists. Live-event support
• Provide rapid-response end-user support for connectivity, printing, and AV issues.
• Monitor network/print health; manage spares and swaps ticketing and status.
• Partner with venue AV to resolve audio/visual issues; support presenters and breakout rooms.
• Communicate status and escalations to event coordinators and stakeholders. Teardown and post-event
• Decommission, inventory, pack, and arrange return shipments.
• Capture lessons learned, incident summaries, and configuration notes.
• Coordinate RMA/repairs and asset updates.

Secondary responsibilities:

Office backfill (typically 1-2 weeks)

• Staff the local IT walk-in window; deliver in-person customer support.
• Troubleshoot Windows/macOS endpoints, printers, mobile devices, and common apps (M365/Teams).
• Perform hardware replacements (laptops, docks, peripherals) and basic imaging/setup.
• Support conference rooms and AV (Teams/Zoom rooms, projectors, codecs).
• Manage ticket queue (e.g., ServiceNow): triage, resolve, document, and close within SLAs.
• Coordinate vendor dispatches/warranty repairs; maintain loaners and asset records.

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