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T
TEKsystems
Executive IT Support
Career Insights for Technical Support Engineer / Analyst
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Based on Florida data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,419 / year median in Florida
+6% projected growth
Job Description
Description The Executive Support Technician provides dedicated, high-touch technology support to executive leadership and the executive support environment. The position serves as the primary point of contact for executive technology needs and delivers timely, discreet, professional, and highly reliable support across computers, mobile devices, collaboration platforms, conference-room technology, connectivity, and supported applications. Executive support is the primary responsibility. When executive demand does not require immediate attention, the technician assists the broader IT Service Delivery organization with printer support, Service Desk incidents and requests, endpoint deployments, device refreshes, hardware lifecycle activities, operational coverage, and assigned technology initiatives. The role requires a technically versatile professional who can work independently, remain composed during high-priority situations, communicate effectively with executives and executive assistants, and coordinate resolution across Network, Cybersecurity, Infrastructure, Telecommunications, AV, Service Desk, Device Support, and other technical teams. The technician maintains ownership from initial contact through resolution.
Essential Duties & Responsibilities:
- Executive and VIP Technology Support
- Endpoint & Peripheral Support
- Mobile Device & Mobility Support
- Microsoft 365 and Collaboration Support
- Executive Meeting, AV, and Event Support
- Connectivity and Access Support
- Printer and General Device Support
- Service Desk and Operational Support
- Security, Compliance, and Safety
- Documentation and Continuous Improvement
- After-Hours and On-Call Support Additional Skills & Qualifications
- Experience providing dedicated executive, VIP, or concierge-level technical support.
- Experience in a healthcare, hospital, or similarly complex enterprise environment.
- Familiarity with Microsoft Intune, AirWatch, or comparable enterprise device-management technology.
- Experience with telecom services, mobile carriers, calling plans, and mobile-device provisioning.
- Experience supporting both Windows and macOS computers.
- Familiarity with AV systems and collaboration engineering environments.
- Relevant technical certifications such as CompTIA A+, Network+, Security+, or equivalent qualifications.
- Experience with executive events, endpoint lifecycle management, printer services, deployments, and refresh initiatives.
Core Competencies:
- Executive presence and professional judgment
- Confidentiality and discretion
- Customer service and relationship management
- Technical versatility and critical thinking
- Ownership, escalation, and follow-through
- Composure under pressure
- Clear and concise communication
- Cross-functional coordination
- Prioritization and time management
- Adaptability and cross-training
- Process adherence
- Accurate documentation Job Type & Location This is a Contract to Hire position based out of Tampa, FL. Pay and Benefits The pay range for this position is $36.00
- $46.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tampa,FL.