Onsite Desktop Support Technician

Description:

Excellere IT Services is a trusted Managed Services Provider and IT consulting firm delivering secure, scalable, and compliance-driven technology solutions to organizations nationwide. Specializing in managed IT, cybersecurity, cloud services, professional services, and staff augmentation, Excellere helps businesses modernize infrastructure, reduce risk, and improve performance. Backed by a highly skilled team, many with military backgrounds, and supported by SOC 2 Type2 certification, Excellere aligns technology with business strategy to drive operational excellence, resilience, and long-term growth. Excellere's success comes directly from our relationships, external customers and internal team. We are pleased to offer a comprehensive benefits package including medical, dental, vision, disability and life insurances, 401K with company match, and paid time off. The Desktop Support Technician will work as a member of the Service Team in an off-site role. The primary responsibilities are as follows: Ability to manage priorities in a fast paced environment Answering and handling large amounts of Tier I/II IT desktop support requests Onsite customer support facilitating end user needs. Assist with imaging and deployment workstation efforts. Perform & document asset and inventory tracking initiatives. Provide a high level of service excellence to end customers. Handle and support Service requests including but not limited to: Password resets Windows 10/11 OS issues Office suite issues (Outlook, Word, PowerPoint, Excel, SharePoint, etc.) Mobile device (Android/Apple) issues Manage customer inventory, as well as shipping/receiving in conjunction with on-site resources Develop technical documentation for customer executives and technical teams Deliver technical services to customers in need of complex IT technical troubleshooting Administer, document and close out customer tickets through ticketing system Obtain technical certifications for Company partnership requirements Study and evaluate new technologies for both internal and customer facing solutions

Requirements:

3-5 years experience in a high volume support desk environment Ability to sit/stand on the phone for extended periods of time Ability to follow instructions and work independently Excellent communication and documentation Work as a team player focused on service excellence Willingness for continual professional development