Job Description Provide first-level phone support to customers, serving as the initial point of contact for a wide range of technical and clinical system issues. Troubleshoot and resolve problems related to Outlook, internet connectivity, and patient care applications, while ensuring timely escalation of more complex IT and clinical system concerns to the appropriate support teams. Skills and Requirements Customer Service for 2-3 years with a medium to large sized brand is strongly preferred combined with an A+ CertificationOR Helpdesk experience of 2-3 years at the same workplace with or without an AWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.