IT Specialist

IT Specialist West Palm Beach, FL Job Details Full-time 1 day ago Qualifications Equipment troubleshooting Customer support ticket management Productivity software

Technical Proficiency Full Job Description Who We Are:

At UES, we're a team of more than 4,000 engineers, scientists, geologists, inspectors, technicians, and drillers united by a shared purpose—to make a meaningful impact in the communities we serve. As a national leader in geotechnical engineering, environmental consulting, and materials testing and inspection, we collaborate on transformative projects across transportation, energy, water, healthcare, and more. Learn more about the benefits of joining Team UES and our core values at careers.teamues.com.

Position Overview:

Do you take pride in resolving complex technical challenges while providing exceptional support to the teams who rely on them? As an IT Specialist at UES, one of the fastest growing AEC firms in the country, you will play a critical role in maintaining our technology infrastructure across the Florida Region. Based in either our West Palm Beach , or Miami, FL office, you will troubleshoot hardware and software issues, provide dedicated end-user support, and assist with system upgrades to ensure seamless operational continuity. We are looking for a tech-savvy, service-oriented professional who views every technical hurdle as an opportunity to deliver world-class service. Your expertise will ensure our employees have the reliable access they need to build the infrastructure that keeps our world moving. Ready to join a team that values technical excellence and service? Apply today!

Responsibilities:

User Support:

Provide Tier 2-3 technical support for hardware, software, and networking issues, serving as the primary local point of contact for the Florida region.

System Maintenance:

Assist with the deployment, configuration, and monitoring of computers, servers, and mobile devices, including performing regular updates and patches

Operations & Logistics:

Help manage the full employee lifecycle, from setting up user accounts and hardware during onboarding to maintaining an accurate inventory of IT assets

Compliance & Security:

Follow established IT procedures for data backups, disaster recovery, and software licensing to ensure a secure and reliable environment

Collaboration & Escalation:

Work closely with the national IT team on special projects and escalate complex technical issues to senior staff or vendors when necessary

Continuous Learning:

Maintain up-to-date knowledge of technology trends and best practices to help optimize local department operations

Job Responsibilities Note:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. UES retains the right to add to or change the duties of the position at any time.

Qualifications:

Associate's or Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent technical certifications and experience. 2+ years of experience in IT support or a related technical role. Proficiency with Windows and/or Mac operating systems, Microsoft Office Suite, and common business software applications. Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN). Experience with ticketing systems and IT asset management tools. Strong troubleshooting and problem-solving abilities. Excellent communication and customer service skills Ability to manage multiple priorities and respond to user needs in a timely manner

Preferred Qualifications:

Service Excellence:

A proven track record of providing "white-glove" technical support, with the ability to translate complex technical concepts into clear, actionable solutions for non-technical users

Elite Troubleshooting:

Advanced diagnostic skills with a "find-a-way" mentality—someone who thrives on digging into the root cause of persistent technical issues rather than just applying a quick fix

Consistent Reliability:

A dependable professional who excels at managing day-to-day technical needs and responding to user requests with a strong sense of urgency

Calm Under Pressure:

Strong interpersonal skills with the ability to remain professional and communicative during high-priority technical outages or tight project deadlines

Proactive Technical Curiosity:

A self-starter who stays current with emerging technology trends and actively seeks out ways to optimize local IT operations This is a 100% in-office position, so must be within a commutable distance to West Palm Beach or Miami, FL office

Physical Demands & Work Environment:

This position primarily operates in a professional office environment, requiring the ability to work at a desk for extended periods while using a computer, phone, and standard office equipment. The position involves sitting for extended periods, performing data entry, and engaging in frequent communication via email, phone, and in-person interactions. The role involves regular communication with team members, clients, and stakeholders, both in person and through virtual platforms. The physical demands of the job may include occasional standing, walking, bending, and lifting of office materials up to 15 pounds.

Travel Requirements:

Travel:

While this role is primarily office-based, occasional travel (up to 10%) is required to provide on-site technical support and infrastructure maintenance for surrounding office locations throughout the Region.

EEO Statement:

UES is an Equal Opportunity Employer and is proud to recruit the most qualified candidates. Please see our full EEO Statement at the bottom of the page here