A professional services organization in Florida is seeking an IT Specialist to provide hands-on Tier 1 and routine Tier 2 technical support for end users and IT equipment. About the

Opportunity:

Schedule:

Monday to

Friday Hours:

8am to 5pm

Setting:

Onsite Responsibilities:

Resolve Tier 1 and routine Tier 2 help desk tickets in line with service-level expectations Install, image, configure, and maintain end-user devices and equipment, including laptops, desktops, tablets, mobile phones, printers, scanners, badge readers, wireless access points, and conferencing equipment Provide audio-visual and conferencing setup and support for meetings, board sessions, and training events Maintain accurate IT asset inventory, documentation, and issue resolution records Support user onboarding, account setup, equipment issuance, user training, and escalation of complex issues to senior IT staff

Qualifications:

Associate's degree in Computer Science, Information Technology, or a related field; or successful completion of an IT-related Technical or Trade program; or a High School Diploma / GED with 1 year of relevant IT support experience CompTIA A+ or Microsoft 365 Fundamentals (MS-900) certification is required at hire or must be obtained within 12 months of employment Working knowledge of Microsoft Windows and Apple macOS environments, Microsoft 365, Outlook, Teams, mobile device support, printer and scanner configuration, audio-visual equipment, basic LAN and Wi-Fi networking concepts, and help desk ticketing systems

Desired Skills:

Experience supporting mobile device management, Entra ID, or Desk 365 Experience working in an environment with occasional after-hours support or on-call rotation